Machine will not stay asleep or shut down

Question

This issue has come and gone at random times with this computer. It's a Toshiba Satellite laptop, and it will not stay asleep. Any way I tell it to sleep, it will sleep for 1-2 seconds, then wake right back up. Also, when I tell the computer to shut down, it starts right back up. The latter I can deal with...but being a college student, my laptop needs to be able to sleep as much as i do. Things I have done:

-Unplugged EVERYTHING from the computer before trying to put it to sleep

-Disabled ethernet/lan devices

-Prevented ALL devices from waking the machine, both in device manager and in bios

-Prevented ALL services I can think of from waking the machine

If I open up a command prompt and enter powercfg -lastwake, the computer states that it was woken up but has 0 wake source count.

If I look at the event viewer, 3 events are listed in this order every time I try to sleep:

1. The system is entering sleep. (Source: Kernel-Power)

2. The system time has changed to yyyy‎-‎mm‎-‎ddThh:mm:ss.500000000Z (note: the 500000000Z is consistent) from ‎yyyy‎-‎mm‎-‎ddThh:mm:ss.xxxxxxx00Z. (Source: Kernel-General)

3. The system has resumed from sleep. Wake source: Unknown. (Source: Power-Troubleshooter)

I may be crazy but it seems to me like the only possible thing that could be waking it would be the system time changing.

As stated in the opening, this has happened a few times. When I first got this laptop almost a year ago, it had no such problems. About a month into owning it, this all started to occur. I couldn't figure out how to fix it, so I resigned to holding down the power button to turn it off whenever I had to leave the computer. One day, for no reason, it stopped doing it. Some time later, it started again, but only if the power cord was attached. Then it stopped altogether, only to resume again over the summer, and it hasn't gone away since. I have made no hardware changes to this machine, I have not changed the BIOS since it was last working properly, I have not installed any new software since it was last working properly, and between the time it wasn't doing this and when it started again, there were no Windows updates installed.

I have scoured the internet, tried literally everything I could find to no avail. Anyone got anything for me?

Answer 1

Hi Crich,

1. What happens, when you shutdown the computer?
2. Did you check the shutdown issue status in safe mode?
3. Which Antivirus application are you using?

Try these methods and check the issue status.

Method 1:

Run the **** System File Checker tool and check the issue status.

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7

http://support.microsoft.com/kb/929833

Method 2:

Check the sleep and  shutdown issues in a new user account.

Follow the steps mentioned below to create a new user account.

To create a new profile, you must first create a new user account. When the account is created, a profile will also be created.

Create a user account: ******http://windows.microsoft.com/en-us/Windows7/Create-a-user-account**

If it works in a new user account then you need to fix the corrupt user profile. You may visit this link for the steps:

**http://windows.microsoft.com/en-US/Windows7/Fix-a-corrupted-user-profile**

Hope this helps.

Answer 2

Tried all that, Zaki. No luck

Now let's play a game. How many times can I get Microsoft "employees" to copy-paste the same suggestions?

Answer 3

Hi,

1.  Have you made any recent changes to the computer?

For issues with Sleep, I would suggest you to try the steps from the following Microsoft Article:

Windows 7 does not go to sleep

http://support.microsoft.com/kb/976877/en-us

Additional information:

Sleep and hibernation: frequently asked questions

Refer (**Why does my computer not go into sleep or hibernation as expected, or why does it wake unexpectedly?**)

http://windows.microsoft.com/en-in/windows7/sleep-and-hibernation-frequently-asked-questions

For issues shutting down the computer.

Method 1:

I suggest you to boot the computer in safe mode and then try shutting down the computer. If the computer shuts down in safe mode, then try booting the computer in a clean boot and attempt to shut down the computer

Step 1:

Refer to the link to boot in safe mode.

Advanced startup options (including safe mode).

**http://windows.microsoft.com/en-in/windows7/advanced-startup-options-including-safe-mode**

Step 2:

If your computer boots to the desktop in safe mode, I would suggest you to perform clean boot.

Refer to the link to perform clean boot.

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8.

**http://support.microsoft.com/kb/929135**

Note: Refer "How to reset the computer to start as usual after troubleshooting with clean boot" under more information to reset the computer to start as normal after troubleshooting.

Hope this information is helpful. Please do let us know if you need further assistance with Windows, we’ll be glad to assist you.

Answer 4

Toshiba Satellite S855-S5266

The power troubleshooter only reset some of the options in my power plan, which was annoying and didn't fix the issue. I also tried using different power plans no help there.

The computer won't enter sleep through safe mode. It's just not an option. However the computer does automatically power itself back on after shutdown from safe mode. I also did toggle the registry key "PowerDownAfterShutDown" between 1 and 0 with no change in behavior. As described in my original post, I don't see how it could be any driver or service except something with the system clock after checking the event logs.

Method 3 seems redundant after what I tried earlier with different power plans.

Another thing to note, this issue has persisted through 2 factory resets.

Answer 5

Hi Chrich,

What is the model number of the Toshiba Satellite laptop?

Follow the suggestions listed below for a possible fix:

**Method 1:**You may run the power troubleshooter and check if this helps.

Open the Power troubleshooter

**http://windows.microsoft.com/en-US/windows7/Open-the-Power-troubleshooter**

Method 2:

Step 1: Boot into safe mode and check if the issue persists.

Start your computer in safe mode

**http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode**

---

Step 2: If the issue does not occur in safe mode, you may put your system in clean boot state (in normal mode) to troubleshoot the issue.

Place the computer in a clean boot state and then check if it helps. You can start Windows by using a minimal set of drivers and startup programs. This kind of startup is known as a "clean boot." A clean boot helps eliminate software conflicts.

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

**http://support.microsoft.com/kb/929135**

---

Note: Follow the section “More information” to reset the computer to start as usual after troubleshooting with clean boot.

Method 3:

**Step 1:**You may Remove or delete the current power plan and create a new power plan. Please click on the link to remove and create a power plan.

Power plans: Frequently asked questions

http://windows.microsoft.com/en-us/windows7/power-plans-frequently-asked-questions

---

**Step 2:**Follow the steps:

a.       Click on the Start button, and type cmd in the Start Search box

b.      Right-click cmd in the Programs list and select Run as Administrator

c.       If you are prompted for an administrator password or confirmation, type your password or click Continue

d.      At the command prompt, type “cmd” without quotes in the search box.

e.      On the left pane, right click on the “cmd” option and select “Run as Administrator”.

f.        Type “Powercfg –setactive” and hit “Enter” (without quotes)

---

Refer to this article for more information on Powercfg Command-Line Options.

Now restart the computer to see if it works.

Hope this information helps. Please revert for any clarification on this or any Windows issue. We will be glad to help you.