Scanned documents are not going to Outlook email

Question

I scanned document from printer to the primary work address (Outlook) and my personal email address (Gmail) - only the personal address received the document. I have looked in unread, spam & trash folders - document is not sitting in any other folders. I also checked the Microsoft exchange admin centre .. cannot trace .. We are on the Microsoft Exchange network - was working fine before Christmas - returned to work 2weeks later - not working. NO ONE ELSE HAS THIS ISSUE. HELP !! Thanks in advance.

Answer 1

Hi, Shona Chadwick

According to your description, I'm sorry to hear that you're experiencing issues with scanning documents to your Outlook email.

First, let's check if the scanned document is being blocked by Outlook's security settings. Outlook has a built-in security feature that blocks certain types of attachments. To check this, please follow these steps:

1. Open Outlook and click on the "File" tab.
2. Click on "Options" and then select "Trust Center".
3. Click on "Trust Center Settings" and then select "Attachment Handling".
4. Check if the file type of the scanned document is listed under "Blocked Attachments". If it is, you can remove it from the list by selecting it and clicking on "Remove".

If the scanned document is not being blocked by Outlook's security settings, let's check if it's being filtered by any rules. Please follow these steps:

1. Open Outlook and click on the "File" tab.
2. Click on "Manage Rules & Alerts".
3. Check if there are any rules that could be filtering the scanned document. If there are, you can modify or delete the rule to allow the document to come through.

If neither of these solutions work, it's possible that there may be an issue with your Exchange server.

In this case, I recommend reaching out to Microsoft Online technical support team which they have higher permission and able to locate the issue from the server-side.

To get in touch with Microsoft Online technical support team, please refer below:

Ref: Get support for Microsoft 365 for business.

Thanks in advance for your understanding! Your patience and cooperation will be highly appreciated. Hope you all the best!

Best regards,

Microsoft Community Moderator

Answer 2

Hello Shona Chadwick,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist.

We are looking into your situation and we need sometime to do further research on this. Will update the thread shortly.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely,

Microsoft Community