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Error:The file is locked for shared use

Anonymous
2018-08-22T03:36:35+00:00

Split from this thread.

We are also experiencing this precise issue on a frequent basis. It is easily reproducible. We are also experiencing this problem when folks open existing documents and then attempt to edit properties. The issue seems to be occurring more often lately. 

Specifically, we used to be able to create a new document, and if we clicked the library link in the breadcrumb at the top of Word Online (instead of clicking back in the browser, or closing a new tab) it would not lock the file for property editing. Now it is locking the file even in this case.

Is it Microsoft's position that creating a new document in a SharePoint document library using an Office Online app is not recommended or supported? 

More likely this is a growing bug that needs to be escalated and addressed ASAP. This is a huge problem for user adoption, and for, well, USE.

Microsoft 365 and Office | SharePoint | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2018-08-23T02:37:41+00:00

    Hi Dave,

    This issue was posted to the Service Health Dashboard (SHD) as incident SP146930 starting at Aug 21 2018 3:52 PM (UTC). The user experience of this incident is : Users were unable to move or delete Microsoft Word documents.

    Now, Service Health Dashboard has indicated that issue SP146930 has been resolved as of: Wednesday, August 22, 2018, at 3:26 PM UTC. If you are still experiencing an issue, please post a new thread on our forum.

    Regards,

    Qing

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  1. Anonymous
    2018-08-22T13:42:25+00:00

    All files are meeting this issue, it is repeatable across dozens of libraries in multiple tenants (I know, because I have seen the issue dramatically increase). Here are the screen shots explaining the issue. 

    This issue is repeatable:

    • using both IE and Chrome
    • across multiple tenants, in new and existing libraries
    • in modern and classic view

    Thanks for you attention to the issue.

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  2. Anonymous
    2018-08-22T07:56:50+00:00

    Hi Dave,

    Thanks for sharing your experience on our forum.

    Based on my test, I didn’t meet the issue on our side.

    I suggest you try another browser to check if the issue occurs.

    Besides, you can return to Classic experience to check if you can edit the property.

    If the issue still exists, could you please provide the following information?

    1. The screenshot of error message.
    2. Check if all files meet the issue.
    3. Create a new library to check if the issue occurs.

    Thanks,

    Qing

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