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Excel file not loading while status is ready unable to open in safe mode

Anonymous
2019-06-15T08:01:47+00:00

While opening the excel file it opens but not showing any content, only I can top menu bar and all others are in gray our mode. 

Not able to open in safe mode either. 

using Win 10 and Office 2016 on MS365 business

Microsoft 365 and Office | Excel | For home | Windows

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  1. Anonymous
    2019-06-29T01:11:22+00:00

    Dear Nathan 

    1. the new worksheet on desktop as suggested by you also have same issue. it is open only up to Ready status cannot load fully ( Grey out field) as mentioned in my screen shot
    2. Add ins are already unchecked as same was told earlier in one of provided solutions 

    So no sign of solution yet. 

    regards 

    Kamal

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  2. Anonymous
    2019-07-06T14:58:00+00:00

    Hi Kamal,

    I'm very sorry that the issue still exists. You may also try the following steps to fix the issue:

    1. To check if this is related to syncing of the file, please try right-clicking on your desktop > New > create a new workbook and see if the issue would occur to this new workbook.
    2. To check if this is caused by some other programs on your PC, please try performing aclean boot on your Windows 10 and see if the issue would gone.

    Please let us know if there is any update.

    Best Regards,

    Nathan

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