Hololens 2 - 3D Viewer: Cannot display .fbx files

Oehlenschlaeger, Simon 1 Reputation point


I am working with the HoloLens 2 and would like to display a 3D-Model (format: .fbx). Unfortunately, when opening this file with the 3D-Viewer it says: "Sorry, this model is not optimized for Windows Mixed Reality"

I have opened the file on the 3D Viewer of my Microsoft Notebook an it worked. But on the HoloLens 2 this is not working. Do you know how to solve this issue?
Further information: I have downscaled the .fbx file to around 6.000 polygons and a file size of around 6MB. It is still not working.



HoloLens Development
HoloLens Development
HoloLens: A family of Microsoft self-contained, holographic devices that enable engagement with digital content and interaction with holograms in the surrounding environment.Development: The process of researching, productizing, and refining new or existing technologies.
387 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Hernando Ren 2,166 Reputation points

    Hello, Welcome to Microsoft Q&A,

    Please try to use some third-party applications to convert and/or optimize your models. For the format about 3D model assets, it is recommended to use .glb file format and refer to this general guidance that includes triangle counts: https://learn.microsoft.com/en-us/dynamics365/mixed-reality/import-tool/optimize-models

    If the response is helpful, please click "Accept Answer" and upvote it.
    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.