Hyperlinks not working after upgrade to MS Office 2019 on MacBook Air

Question

I just upgraded to MS Office from 2016 on my MacBook Air (which is fully dated re OSX). The browser is Safari, although Google is available if needed. Since the update, I get "unexpected" errors when I try to open hyperlinks in longstanding and new Word documents. 

There are no outstanding updates required for Office 2019. Actually, when I installed the upgrade, I used a Microsoft advisor, who took over the computer and did a clean upgrade (removing Office 2016 first, then starting the 2019 install for me).

I have taken the same "not working" documents to my workplace, and the hyperlinks do all work on the Windows 7/Office 16 software there. Once back here, though, they again don't work. I am assuming there is a setting that needs changing, post-upgrade.

Hope you can help.

Thanks.

Answer 1

Hi Allan,

Thank you for sharing your experience with us.

Based on your description, hyperlinks even don't work in new documents. If your insert a new hyperlink in a new document, does it work?

Are you using the latest 16.25(19051201) of Office? If you cannot get version 16.25 from Help>Check for update, you can firstly update the AutoUpdate tool via this link.

You mentioned that when opening the same document on Windows 7 computer, the hyperlinks work well. On the Windows computer, try to create a new document, copy and paste the original document content in it, then open the new document on your Mac to see the result.

You may also try rebooting Mac in safe mode to isolate issues with Mac and see if it helps.

If hyperlinks still don't work in Word 2019 for Mac, could you please let us know following information?

1.Have you tried using a different browser to see if the hyperlinks will work? You may change the default browser on your Mac.

2.It seems you get error message when the hyperlinks don't work, please provide a screenshot about it.

3.Your Mac version. (Apple menu>About This Mac)

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology.

Best Regards,

Tina

Answer 2

Hi Allan,

Have you referred to the reply? Feel free to share any update with us.

Best Regards,

Tina