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App published on Google Play not available on tablet

JayB 101 Reputation points
2021-08-04T18:39:51.847+00:00

Hi,

I put up a quite simple app on Google Play, built with Xamarin Forms in VS2019. It works on many of my friends phones with Android 10 and 11.

But one of my friends wants it on a Samsung A7 tablet running Android 11. In Google Play he is told that "This app is not available for your device". I can see in my Google Play Console "Device catalog" that his tablet is supported and he is in the US where other have succeeded in installing to phones.

What can it be with his tablet that causes this ?

Thanks,
JB

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  1. JayB 101 Reputation points
    2021-08-06T16:11:32.463+00:00

    He is now able to install the app. Two things happened: He cleared the cache of the Google Play app as you suggested and I put out a smaller .apk just to try that as well (I used the "generate one apk per ABI" Android option) . The previous install bundle was approx 33 Mb, the new install is down to 13 Mb.

    So all is good now, although I am not fully sure which change made the difference.

    Thanks
    JB

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