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Mouse cursor is not working in Excel, maybe also in Word

Anonymous
2020-05-04T14:11:29+00:00

My issue seems to match this old issue. Unfortunately the posted solution does  not work for me.

https://answers.microsoft.com/en-us/msoffice/forum/all/cursor-doesnt-not-change-to-thin-cross-hair/dc73df4d-cbe7-4857-b4fa-7a4169e53fd4

Basically, the mouse cursor doesn't point to quite the right place. I cannot do some things that are related to the cursor changing, such as drag and copy cells or changing column widths.

Microsoft 365 and Office | Excel | For business | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-05-05T01:55:21+00:00

    Dear Roth,

    Thanks for posting the thread on our forum and adding the related thread link for our reference here.

    As you are using the Office applications installed from an Office 365 business subscription, the suggestions in the related thread may not work in your environment.

    I do a test with the latest version of the Office 365 applications and it seems that I can't reproduce the issue in our environment. So please first check whether you are using the latest version of the Office 365 applications. If no, I suggest you update the version, restart the computer and then do a test to see the result. Meanwhile, upload a full screenshot of the Account page in the Excel application you are using for our clarification. You can access the page via clicking on File>Account.

    Note: Remove any private information before uploading the screenshots.

    Moreover, I suggest you log into the computer with the administrator account>go to Control Panel>Programs>right-click on the Office applications' icon>Change>check whether there is an Online Repair option. If yes, do an online repair, restart the computer and then do a test to see the result.

    Best Regards,

    Cliff

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  2. Anonymous
    2020-05-06T04:55:49+00:00

    Dear Roth,

    Thanks for your updates and I'm glad to hear that the issue has been solved by yourself in your environment.

    As the second question is related to the Windows settings in Windows 10, we have split the question to the Windows category on our forum for you to get expert help.

    https://answers.microsoft.com/en-us/windows/forum/windows_10-other_settings/cant-change-mouse-setting-when-connected-to-a-dock/eb9fafdd-9944-4104-bbf0-d904ce885f00?tm=1588740336101

    Welcome to post a new thread when you encounter any issues.

    Best Regards,

    Cliff

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