SharePoint Online: Site ICON/LOGO update not possible

Question

When I try to update any SharePoint Online Site's logo, I get the error "We experienced a problem updating the icon. Please try again in a few minutes."

This is happening since last month. Before, I've been able to change them without any problem.

Note: These sites are part of TEAMS I've created previously. If I update the LOGO on TEAMS, it doesn't update on SharePoint (it seems they are not the same LOGO configuration)

Thanks.

Answer 1

I have had exactly the same issue for a couple of weeks.

The only workaround I have found to work for me is:

• Remove the site from its association with any HUB site
• From within the site, browse to Site Contents > Site Assets
• Replace the __siteIcon__.png file with the icon that you want (note, there are 2 "_" before and after!)
• Clear cache in your browser and refresh the site
• Hopefully the logo will have changed
• Re-link the site to a HUB site.

I'm not too sure if the linking to the HUB site is an issue or not, it's just the way that I did it which seemed to work, but perhaps try it without first.

Answer 2

Qing, thank you for your reply.

I'm not not the admin of my organization, so I can't create a ticket.

This feature was working previously, in fact I was able to change the ICON for several sites before with no issues. 

Currently if I try to change the icon through SETTINGS->CHANGE THE LOOK->HEADER->SITE LOGO->CHANGE, it changes with no errors, but it doesn't remain set.

It only changes if these Steps are done:

1. Choose and save the new icon as __siteIcon__.png anywhere on your PC
2. Open the site using Internet Explorer browser
3. Open Site Contents
4. Open Site Assets folder
5. Upload file saved in step 1 and replace __siteIcon__.png  existing file

Best Regards.

Fabian.

Answer 3

Andy, thanks you so much for you response,

Any of my sites are associated with HUB sites which saves me one step. So that's not the issue.

In the other hand, I was able to do the steps you suggested and get the icon/logo changed, but only using Internet Explorer browser. If I used Google Chrome browser, doesn't work.

Steps done are:

1. Choose and save the new icon as __siteIcon__.png anywhere on your PC
2. Open the site using Internet Explorer browser
3. Open Site Contents
4. Open S ite Assets folder
5. Upload file saved in step 1 and replace __siteIcon__.png existing

Best Regards.

Answer 4

Hi ACHAVAL,

Thanks for posting the question on our forum.

Yes, the icon of Teams channel is not related to the team site icon, they are not the same configuration.

About the issue, I have tested it on our side, I also meet the same situation.

Given the situation, the issue is more related to the background, to better help you, it needs to be checked from background.

I am sorry to say that our team didn't have the related resource. The best channel for such issue is via Office 365 Admin Center > Support. They will have the correct channel to escalate such case.

It needs to Admin permission to create the ticket, if you are not admin of your organization, please contact Admin.

Thanks for your understanding.

Qing

Answer 5

I've also tried to change the icon through SETTINGS->CHANGE THE LOOK->HEADER->SITE LOGO->CHANGE, it changes with no errors, but it doesn't remain set.