You can’t get there from here- Office 365

Question

This application contains sensitive information and can only be accessed from:

    ____ domain joined devices. Access from personal devices is not allowed.

The current browser is not supported, please use Microsoft Edge, Internet Explorer or Chrome to access this application.

Sign out and sign in with a different account

More details

Request Id: 910xx8d2-1xx6-4xx4-9xx9-f0b649dxxx00

Correlation Id: cfbxxa9e-cxx2-70xx-xxc6-8xxxx190c3a7

Timestamp: 2018-12-10T19:54:00.886Z

App name: Office 365 SharePoint Online

App id: 0000xx03-0xx0-0fxx-xx00-0000000000xx

IP address: 10.xx.xx.10

Device identifier: Not available

Device platform: Windows 10

Device state: Unregistered

Advanced diagnostics: Enable

If you plan on getting support for an issue, turn this on and try to reproduce the error. This will collect additional information that will help troubleshoot the issue.

[PII is masked by Hugo Liang MSFT Support]

Answer 1

Hello Sayeed,

After searching, I found an article with instructions regarding this problem.

Reference: Possible fixes for the "You can't get there from here" error message

If you have already tried the mentioned suggestions, I'm afraid you need to contact the admin to raise a support ticket from the Office 365 admin center for further investigation, the related support team has more necessary resources and may help to get this problem resolved more efficiently. We sincerely hope this problem can be resolved soon.

Reference: Contact support for business products - Admin Help

Thanks for your understanding.

Best Regards,

Hugo

Answer 2

Hello Hugo,

User has the latest version of both Edge and Chrome- I had him even to try on another PC still same, issue is not with local with the device, It has to do with his O365 account.

Thanks,

Sayeed

Answer 3

Hello Mohammad,

According to the error message, we can know that the current you are using is not supported and it recommends using other supported browsers. May I confirm you have tried the latest version of Microsoft Edge or Google Chrome browsers but the issue persists?

If so, may I know the URL you are trying to access?

Considering this question is posted in the "Microsoft 365 Apps or Office 365 Business" category, I would like to suggest you ask other colleagues to confirm whether they could encounter the same error message during accessing the same URL.

If you are the only one experiencing this issue, you may log into the same URL with your account through one of your colleague's computers if it's convenient, this can identify whether this issue is related to the local environment.

We appreciate your understanding.

Best Regards,

Hugo