Share via

I am being charged 7.57 every month

Anonymous
2020-06-27T15:47:14+00:00

I have been trying to figure out why I am being charged $7.57 USD every month by what appears to be Microsoft. I have in the past, several times, tried to get through to customer support but have been unsuccessful. I have tried to do a stop payment through my bank but have also been unsuccessful. When I log in and check my account I only see the subscription I canceled a long time ago. Is it possible that I continue to be charged for something I canceled? 

Microsoft 365 and Office | Subscription, account, billing | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
  1. Anonymous
    2020-06-27T16:18:24+00:00

    Hi Juan.Davila,

    Sorry for the trouble caused at your end.

    As per your description, we understand you have cancelled your Office 365 subscription, but you are still being charged. Since the procedure involves the billing team, we request you contact Microsoft Support for further help. We understand you have contacted support, but this is the only way to check what caused this behavior to your account and get the refund.

    If your subscription is Microsoft 365 Family or Microsoft 365 Personal, refer to this article: Contact Microsoft Support.

    If you’re having Office 365 Business or Enterprise, refer to this article: Contact support for business products - Admin Help

    Appreciate your patience and understanding. Hope you could resolve it sooner. Hope you are all well during this period. 😊

    Regards,

    Ivy

    3 people found this answer helpful.
    0 comments

1 additional answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more