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windows cannot find "c:\program files\microsoft office\root\office16\winword.exe"

Anonymous
2020-06-10T08:54:31+00:00

My Word and Excel programmes are no longer opening up on my PC.  They were working fine this morning.  I went out to a meeting and when I returned I tried to open Word and got this message:

windows cannot find "c:\program files\microsoft office\root\office16\winword.exe"  Make sure you typed the name correctly, and then try again.

My windows 10 version is 1903 (os build 18362.900)

I have an office 365 business standard subscription.

Things i've tried with no luck:

Uninstalled office and reinstalled it.

Switched off antivirus before trying to open Word.

Ran a virus scan of the PC

Tried the Microsoft support and recovery tool.

Tried opening Word by opening an existing .doc file

Please help.

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2020-06-10T09:11:09+00:00
    1. open run  (Windows key + r)
    2. type regedit 
    3. navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options
    4. delete the folders of the apps that don`t work
    153 people found this answer helpful.
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  1. Anonymous
    2020-06-12T11:43:27+00:00

    Hi All,

    Thanks for the report and your updates in this case. To benefit all members identify the issue more easily, we have made the summary below. Please kindly check it and if you still have more problems, post back here and we will continue to help you.

    ISSUE Description:

    When users attempt to start an Office Application the following error may occur:

    Windows cannot find "c:\program files\microsoft office\root\office16\outlook.exe" Make sure you typed the name correctly, and then try again.

    This issue may occur for any Office application and for other non-Office applications.

    STATUS: FIXED 

    The cases we investigated were due to Avast and confirmed in the Avast forum, https://forum.avast.com/index.php?topic=233129.msg1549710#msg1549710.  Per the guidance in that thread a fix has been released and you will get an automatic update.  Please see the specifics in that thread for more information.  

    Reference: 

    Windows cannot find "c:\program files\microsoft office\root\office16\outlook.exe

    Regards,

    Rena

    18 people found this answer helpful.
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  1. Anonymous
    2020-06-10T18:14:10+00:00

    thanks og_tech that sorted it - but one other element to add - I had to run a repair (Apps & Features - "Microsoft 365 - en-us".  select he application and then select Modify button to run a repair before it fully worked.

    4 people found this answer helpful.
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  2. Anonymous
    2020-06-10T17:28:20+00:00
    1. open run  (Windows key + r)
    2. type regedit 
    3. navigate to Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Option
    4. delete the folders of the apps that don`t work 

    I do not have "File Execution Option" in Windows NT/currentversion. 

    I uninstalled and reinstalled Office 365. I used the repair app. Nothing is helping.

    4 people found this answer helpful.
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  3. Anonymous
    2020-06-10T17:31:44+00:00

    Thanks very much - you solved it! I’m so grateful. Can you explain what happened, or is that asking too much!

    Zuccone

    2 people found this answer helpful.
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