Macbook restarts when trying to open Microsoft Apps

Question

Hi there! 

I'm running the MacOS Catalina, Version 10.15.5. My laptop has been restarting every time I try to open a Microsoft app (Outlook, Word, Excel, Powerpoint, etc). I tried deleting the applications and reinstalling all of them, but the problem still insists. What can I do?

Answer 1

Hi MeganKono,

We are sorry such thing happened to you and we will make our best to help you.

As per your description, to confirm whether the issue is related to some applications on your Mac, I suggest you close all other applications including the anti-virus software temporarily and open the Office for Mac applications one by one to see if there are some improvements on the issue.

Are there any add-ins installed on your Office for Mac applications? If yes, I suggest you temporarily disable them and then reopen the Office for Mac applications to see the result.

 As you mention you uninstalled Office 365 it by deleting the apps, some leftover items might still be in your library folder.

Since, you are still having difficulty starting Office apps and Mac restarting every time, to make sure you have completely uninstalled Office, we'd suggest you refer to this article and complete each step before re-installing Office:

Troubleshoot Office for Mac issues by completely uninstalling before you reinstall completely reinstall can troubleshoot issue that can’t be fixed with a general reinstall.

Afterwards, please remember to empty the Trash and restart your computer before doing a fresh install.

Please refer to this article to install Office:

Download and install or reinstall Office 2016 or Office 2013

Meanwhile, If still problem persists, we would like to suggest you try creating a new user profile on Mac , log in Mac with the new account and see if the issue will disappear in Word/PowerPoint. This is worth to try because it will help you narrow down whether the issue is caused by a specific corrupt user profile.

Disclaimer: Microsoft provides no assurances and/or warranties, implied or otherwise, and is not responsible for the information you receive from the third-party linked sites or any support related to technology

I appreciate your time and understanding.

Best Regards

Waqas Muhammad

Answer 2

Hi MeganKono,

Feel free to post back if you need further assistance.

Best Regards,

Waqas Muhammad