Office 365 Excel does NOT open CSV files

Question

I recently upgraded to Office 365 and now Excel can't read CSV files automatically.

I went to Settings -> Apps -> Default Apps. Then  "Choose default apps by file type" and right-mouse clicked CSV,  and the only option is Look for an app in the Microsoft Store. I don't need to buy the app in the MS Store. I already have it.

And when I try to associate CSV with applications already installed, I can't find Excel. Where's Excel executable file on my  desktop now??

Thanks!

Answer 1

Hi RLO,

Thank you for your reply and sharing the video. I noticed that the screen record version contains some personal information, such as your email address, company name, etc. Hence, I need to mask your link due to privacy concerns since this is a public forum. Thank you for your understanding.

However, I have checked out your video. If Excel application is not listed in the app list. You may can try to manually add it by following steps.

1: launch “open with another app” menu

2: Scroll the list to the bottom and choose “Look for another app on this PC”. and check the option “Always use this app to open .csv files.”

 

3: In the window pops up, go to Excel.exe location.

Generally, it will be located at C:\Program Files\Microsoft Office\root\Office16.

Then choose Excel.exe and open.

 

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If you are not sure about the location you can go to Start menu, search “Excel.exe” to open file location to find the directory.

 

Best regards,

Dihao

Answer 2

Hi RLO,

Thank you for posting your question in this community. If you received a community reply notification about calling “Microsoft Support”, please do not call the number due to the privacy concerns. It is a spam. We have deleted the spam and report the user.

From your description, you are trying to set up the default app for CSV files with Excel application, but you didn’t find Excel application in Default app by file type settings.

I suggest you can try out the following steps and see the results.

1: Choose a CSV file and right click to open the menu.

2: Select Choose another app.

 

3: In the window pops up, choose more apps and see whether you can find Excel application in this list.

4: Select Excel application and check option “Always use this app to open .csv files”.

 

Best regards,

Dihao

Answer 3

Thanks. That's exactly what I did since that's the process to associate files with apps -- but I can't find Excel.

Here's the recording so you know what I'm referring to.

https://s**********pp.com/j******B

[PII is masked by MSFT Support]

Answer 4

Hi RLO,

Regarding to this question, is there any update? If so, please feel free to post here and share with us.

Best regards,

Dihao