Your internet access is blocked

Question

Error: Your internet access is blocked

Firewall or antivirus software may have blocked the connection.

-> while I couldn’t open Adobe file, I just restarted my computer. But all of sudden, the internet is not working… I can use the WIFI through my cell phone and other laptops are also connected to the WIFI but only my laptop couldn’t. I use the cable using ethernet instead of wireless WIFI, but the error page is same.

Answer 1

Hi, HANA SUNG

Welcome to the Microsoft Community.

If you are experiencing issues with internet access on your laptop even though other devices on the same network are able to connect without any problems, there are a few steps you can take to troubleshoot and potentially resolve the issue:

1. **Reset Network** 

• Search for CMD, open it and find the command prompt (run it as administrator).
• In the command box that pops up, enter the following commands (after each line is completed, enter the next one)

   ipconfig /release 
  
   ipconfig /renew 
  
   ipconfig /flushdns 
  
   ipconfig /registerdns 
  
   netsh int ip reset 
  
   netsh winsock reset 
  
   netsh winhttp reset proxy 
  

• Restart the computer to see if the problem can be solved.
  2. Disable and Re-enable Network Adapter:
• Right-click on the network icon in the system tray and select "Network & Internet settings > "Advanced Network Settings > More Network Adapter Options.
• Right-click on your Ethernet connection, and select "Disable." Wait for a few seconds and then enable it again.
  3. Connect your computer to the cellular hotspot to see if the network is working properly.
  4. Network Adapter Settings:
• Right-click on the network icon in the system tray and select "Network & Internet settings > "Advanced Network Settings > More Network Adapter Options.
• Right-click on your Ethernet connection and select "Properties."
• Make sure that "Internet Protocol Version 4 (TCP/IPv4)" is enabled and set to obtain an IP address automatically.

If there is anything not clear or I can't understand your problem, please do not hesitate to let me know.

Best Regards

Martin | Microsoft Community Support Specialist

Answer 2

Frankly, I've dealing with this problem for months and no solution has worked. In fact, while trying to talk with an agent, I get the same answer. This problem goes back years and yet no one seems to have a simple solution. I had no problem whatsoever until a few monwths ago and things have been a nightmare ever since. From what I see on the chat boxes and community responses this "no connecdtion" problem has been going on for years and all we get are 15 or 20 different answers no of which works.

Answer 3

Hello Hana Sung,

>Error: Your internet access is blocked Firewall or antivirus software may have blocked the connection.

Do you still have this internet issue? Is it internet from your school? What about your home internet? Is it the same issue?

Why do you need Internet to open Adobe's file?

Answer 4

Error Code: 53003

Request Id: 1f365120-8e38-41b3-b2c6-4e8712de6800

Correlation Id: c93c4a74-d504-4f70-87b3-2403f139e095

Timestamp: 2024-09-16T14:08:27.946Z

App name: Microsoft Community v2

App id: a81d90ac-aa75-4cf8-b14c-58bf348528fe

IP address: 2a00:6920:f0ef:f48b:629d:6d60:a380:292f

Device identifier: Not available

Device platform: Windows 10

Device state: Unregistered