"Transcribe" option disappeared from Word Online. - working again 4/22

Question

[Moderator's note:

This is missing from Word Online as of Monday (4/19). It is back as of Thursday (4/22).

Microsoft knows about it; it is not intentional. They are working to fix it.

Until this is restored, you might try playing a recording to your microphone using Dictate.

This is the thread in which you are likely to find the latest news on this; you may want to subscribe to it so you will get notifications.

Please do not post in this unless you have news about a fix. Instead, click that you have the same question or otherwise subscribe to the thread.

See the post marked as an answer in this thread for details.

--- end of Moderator's note  --- the original question follows.]

Hi,

The "Dictate > Transcribe" option is suddenly missing from Word Online. I used it up until two days ago, and suddenly it's gone. I have only used 100 minutes of it, so that can't be the problem. I tried both my school account and my work account, and neither of them have the option anymore.

I have tried both Google Chrome and Microsoft Edge, but the option is still gone. Is there any way to get it back? Was it silently removed? 

Sincerely,

CR

Windows 10;

School + Work account;

Answer 1

Hi CR,

Sorry for the inconvenience caused, I understand the issue has affected your daily work.

When I test from my side in Word for web, I can reproduce that the Transcribe option disappears from the ribbon in Edge(version 90.0.818.42) and Chrome browser(version 90.0.4430.72).

I have ensured that the editing language is set to en-US and "Enable optional connected experiences" is enabled via File>About>Privacy Settings in Word for the web. When I try to search Transcribe option, it shows grayed out.

Update:

The issue has been fixed. Transcribe feature is working now.

I would like to make a summary for the issue below so that other community members can easily find the information:

Issue Description:

==========

Transcribe option disappeared from the ribbon in Word for the web.

Environment:

==========

Word for the web

Update:

===========

The related team acknowledged the incident and currently working on the fix, we will post back and let you know as soon as we get any updated information.

Suggestions:

==========

The issue has been fixed. Transcribe feature is working now.

Best Regards,

Tina

[Updated by Tina Chen MSFT on 7:07 AM, Tuesday May 18, 2021(UTC)]

Answer 2

[Moderator's note:

Transcription is back as of Thursday 22 April 2019.

Thank you all for your patience.

--- End of Moderator's note.]

Hi there,

Firstly, thank you for taking the time to report this issue to Microsoft and we apologize for the inconvenience it caused. Thanks to this report and several customers who sent in-app feedback, the product team was alerted to the problem and the feature is now restored. 

Secondly, although the feature is back on, if you still do not see Transcribe in Word for the Web, please refresh your browser via a keyboard shortcut (SHIFT + F5, or CMD + R on Mac).

Answer 3

This is missing from Word Online as of yesterday. 

Until this is restored, you might try playing a recording to your microphone using dictate. 

The people who can make changes to Word seldom, if ever, read anything that is posted in this help forum.

You can use the Feedback mechanism in Office or post directly to UserVoice to let developers know 

what you want.

https://support.office.com/article/How-do-I-give-feedback-on-Microsoft-Office-2b102d44-b43f-4dd2-9ff4-23cf144cfb11

If you do, you can include a link to this thread. 

If you do post in UserVoice, please put a link to that post 

in this thread so others can more easily find it to vote for it.

See also https://answers.microsoft.com/en-us/windows/forum/windows_10-windows_install/send-feedback-to-ms-developers/506e7654-8ced-405b-911e-c58d8f253069

Answer 4

Hi All,

The related team acknowledged the incident and currently working on the fix, we will share the latest updates as soon as we receive them at our end.

Thanks for understanding!!

Best Regards,

Chitrahaas

Answer 5

I don't see anything about this problem on the Service health tab in the 365 portal?

"Microsoft 365 Apps

Healthy"

Does not seem correct.. 

We are also seeing this issue on probably all of our users.