PowerPoint automatically closes when laptop goes into sleep in windows 10

Question

Whenever the laptop is put/goes on sleep mode with programs like PowerPoint still running and file being open, then when the laptop is switched back on, the PowerPoint automatically closes or shuts down when laptop goes into sleep.

• My version of PP is 2111, build 14701.20262
• Word, OneNote, and Excel do not close when I lock or put the laptop to sleep. I tested this, and PP will close upon lock/sleep mode even directly after I restart my PC (before any other medium/large applications are running, I do not have any that autostart)
• This occurs even with a brand new presentation with one empty slide

Is there any way to resolve this issue?

Answer 1

Hi, VivenThen.

I had this issue as well. Exactly like yours: only PP that closes, whereas Word, OneNote, and Excel don't. I had tried many ways, including doing a factory reset, however, the problem persists.

Finally, I've solved the problem. I found that it had something to do with my antivirus installed on my laptop. The antivirus was McAfee which was preinstalled on my laptop. After removing the antivirus, the issue was gone. Currently I only use Windows Defender. I haven't tried other antivirus because I'm worried it will have the same impact as before.

I don't know if the same solution applies to you too, but maybe you can give it a try.

Answer 2

Hi, VivenThen.

This issue has been reported on the community forums a few times and it still doesn't seem to have a solution or explanation.

Therefore, I recommend that you save the presentation whenever possible by pressing (CTRL+S) so that it causes hibernation and you do not lose your presentation data.

About solving the problem I suggest you send feedback to the Powerpoint team reporting it.

The simplest way is through the application itself:

In PowerPoint click → Help → Comments.

Choose the option <I don't like something> or <I like something> and explain the situation in detail.

Comments go directly to the product teams and are read daily.

Answer 3

If PowerPoint is closing without saving your work when your computer sleeps or when you close the lid of your laptop, it's probably due to an interaction between PowerPoint and your McAfee antivirus software. MS is aware of the problem and working on a solution.

Meanwhile, a few suggestions to help you avoid losing data while we wait for a fix:

• Get in the habit of pressing Ctrl+S often, and especially whenever you're going to step away from the computer
• Change your computer's power settings to have it wait longer before sleeping or hibernating

If neither of those suggestions fits your work habits, consider switching to a different antivirus program, either permanently or until MS releases a solution. MS Defender is free.

Answer 4

Yes I've done this.