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PowerPoint automatically closes when laptop goes into sleep in windows 10

Anonymous
2022-01-03T15:09:49+00:00

Whenever the laptop is put/goes on sleep mode with programs like PowerPoint still running and file being open, then when the laptop is switched back on, the PowerPoint automatically closes or shuts down when laptop goes into sleep.

  • My version of PP is 2111, build 14701.20262
  • Word, OneNote, and Excel do not close when I lock or put the laptop to sleep. I tested this, and PP will close upon lock/sleep mode even directly after I restart my PC (before any other medium/large applications are running, I do not have any that autostart)
  • This occurs even with a brand new presentation with one empty slide

Is there any way to resolve this issue?

Microsoft 365 and Office | PowerPoint | For home | Windows

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  1. Anonymous
    2022-01-28T14:32:03+00:00

    Hi, VivenThen.

    I had this issue as well. Exactly like yours: only PP that closes, whereas Word, OneNote, and Excel don't. I had tried many ways, including doing a factory reset, however, the problem persists.

    Finally, I've solved the problem. I found that it had something to do with my antivirus installed on my laptop. The antivirus was McAfee which was preinstalled on my laptop. After removing the antivirus, the issue was gone. Currently I only use Windows Defender. I haven't tried other antivirus because I'm worried it will have the same impact as before.

    I don't know if the same solution applies to you too, but maybe you can give it a try.

    39 people found this answer helpful.
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  1. Steve Rindsberg 99,086 Reputation points MVP Volunteer Moderator
    2022-02-08T20:41:27+00:00

    Andre,

    Thank you for reporting this fix.

    As it turn out, you're right on target. MS has confirmed that an interaction between PPT and McAfee is, in fact, the problem and they're working on a fix.

    And it looks like your answer has already helped quite a few folks.

    Applause, Applause!

    1 person found this answer helpful.
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  2. Steve Rindsberg 99,086 Reputation points MVP Volunteer Moderator
    2022-02-08T20:43:18+00:00

    You can either switch to a different AV program or, more practical, I think, get in the habit of hitting CTRL+S every so often and especially before you step away from the computer. It's no great hardship, and it'll keep your presentations safe until MS and McAfee come up with a fix. They're aware of the problem and working on it.

    2 people found this answer helpful.
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  3. Anonymous
    2022-03-14T21:29:19+00:00

    I have the same problem, my power point presentation which I did not save, closed automatically (when I left the computer for a while) and I lost everything. Anyone who knows if I can somehow regain my work, would help me a lot. Thank you!

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  4. Anonymous
    2022-04-09T17:45:07+00:00

    As of April 9, 2022, uninstalling McAfee was the solution to this problem. I guess I'll start using Norton's anti-virus protection.

    z220409sá1045

    1 person found this answer helpful.
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