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I cannot remove printer in windows 10.

Anonymous
2019-12-07T11:54:50+00:00

Dear Microsoft support team,

My printer stays offline and cannot be connected (the "connect" is in gray color).  I try to remove it from control panel but not successful.  The status is now freezing "offline" and "removing device".  Please help.

SB

Windows for home | Windows 10 | Devices and drivers

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  1. Anonymous
    2019-12-07T12:11:22+00:00

    Hello SahatayaBoonmakitimasak, my name is Farah and I'm an Independent Adviser. I can help you regarding this problem

    Follow those steps:

    • Right click on the Printer, and click on See whats printing.
    • If there was any print jobs there, select them and delete them.
    • Right click on the Printer again, and click on Properties, and Go to Drivers tab
    • Find your Printer and select it, then choose remove driver
    • If those options above are not possible to do, skip and do this next:
    • Type in Start Menu "Services.msc" and open it
    • search for Printer Spooler service, once found, right click on it and restart it.

    Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved

    Cheers!

    Farah

    31 people found this answer helpful.
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  2. Anonymous
    2019-12-08T06:59:07+00:00

    Dear Farah,

    Thank you very much for your support.  Your advice can help to clean up the "offline" status but not removing the device.  I cannot use the printer nor re-installing it.

    Please help, thank you.

    Sahataya.

    6 people found this answer helpful.
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  3. Anonymous
    2019-12-08T07:32:13+00:00

    Press Windows Key and type Print - choose Print Management - under All drivers - remove the corresponding printer driver, and under All Printers - Remove the Printer. 

    Regards

    Jegan

    19 people found this answer helpful.
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  4. Anonymous
    2019-12-08T07:59:31+00:00

    Hello Sahataya,

    Clearing the offline status should be done by step 2,

    The steps afterwards will remove the driver and the printer.

    Have you deleted the driver as in step 4? did you receive any error messages when deleting or when restarting the printer spooler service?

    Regards

    Farah

    2 people found this answer helpful.
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  5. Anonymous
    2019-12-08T10:29:12+00:00

    Dear Farah,

    I did all the steps but still cannot remove the printer.  There was no error message neither when deleting or when restarting the printer spooler service.  It still cannot be removed.  The printer icon turns gray and its status is "removing device".

    Sahataya.

    7 people found this answer helpful.
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