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For a few pages, usage count is 0 in sp13 farm

Tanmoy Das 806 Reputation points
2021-08-15T03:05:54.173+00:00

Hi Guys,

I have noticed there are couple of pages in one of the pages library for which the usage count is showing 0.
The item got crawled a few days back and heavily accessed.

Is there any specific reason for this?

Microsoft 365 and Office | SharePoint Server | For business

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  1. Emily Du-MSFT 51,966 Reputation points Microsoft External Staff
    2021-08-16T10:34:53.09+00:00

    anonymous user

    Please follow below tips to troubleshoot the issue.

    1.Usage report is based on search service application. Make sure that you have configured search service application properly and connected it to the web application where you have this issue. And also make sure the crawl is running successfully.

    2.Check following timer jobs are running.
    • Analytics Timer Job for Search Service Application Search Service Application
    • Microsoft SharePoint Foundation Usage Data Import
    • Microsoft SharePoint Foundation Usage Data Processing
    • Usage Analytics Timer Job for Search Application Search Service Application
    • Analytics Event Store Retention

    3.Go to central administration -> Monitoring -> Configure usage and health data collection to check whether you have configured Usage and Health data collection service application and enabled usage data collection.

    4.Check the "TailTrimming" parameter. "TailTrimming" parameter specifies when the numbers that are shown in the usage analytics reports should be updated.

    5.Check information about the event receiver through PowerShell.

    Here's an article which may be helpful to you:
    SharePoint - Popularity Trends Not Working As Expected

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