Share via

PowerPoint closes without saving when computer goes to sleep

Steve Rindsberg 99,086 Reputation points MVP Volunteer Moderator
2022-02-08T20:54:04+00:00

If PowerPoint is closing without saving your work when your computer sleeps or when you close the lid of your laptop, it's probably due to an interaction between PowerPoint and your McAfee antivirus software. MS is aware of the problem and working on a solution.

Meanwhile, a few suggestions to help you avoid losing data while we wait for a fix:

  • Get in the habit of pressing Ctrl+S often, and especially whenever you're going to step away from the computer
  • Change your computer's power settings to have it wait longer before sleeping or hibernating

If neither of those suggestions fits your work habits, consider switching to a different antivirus program, either permanently or until MS releases a solution. MS Defender is free.

Microsoft 365 and Office | PowerPoint | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

26 answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2022-02-11T14:02:28+00:00

    As an observation only, it would seem to me that if the problem effects PP when using McAfee it would seem to me that any fix lies with McAfee and not MS.

    I don't notice people complaining about this when using Word etc

    7 people found this answer helpful.
    0 comments
  2. Steve Rindsberg 99,086 Reputation points MVP Volunteer Moderator
    2022-02-11T15:56:15+00:00

    Without knowing more about the actual cause of the problem, it's impossible to say. Sometimes perfectly innocent changes in one bit of software have unintended consequences on another program and it can be up to (and in the best interests of) both parties to cooperate on the fix.

    My instinct would be to agree with you, FWIW.

    And possibly to ban McAfee altogether. This isn't the first time they've caused problems with PPT (assuming that it's their fault this time, of course). And the attitude of their support people was ... ahem ... sub-supportive.

    >> I don't notice people complaining about this when using Word etc

    No, because it only seems to be biting PowerPoint. Several people with the problem have specifically mentioned that they've had no problems with Word/Excel. Just PPT.

    6 people found this answer helpful.
    0 comments
  3. Anonymous
    2022-02-11T17:24:51+00:00

    grasias

    1 person found this answer helpful.
    0 comments
  4. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.

    Comments have been turned off. Learn more

  5. Anonymous
    2022-02-16T01:17:38+00:00

    My work and Publisher programs close when I am in the middle of working. Error message that the programs need to close and shut down and they close. It is frustrating.

    Joan Von Karvaly

    1 person found this answer helpful.
    0 comments