Microsoft 365 Business Standard Account won't activate Office 365

Question

I am running into an issue where Office 365 won't activate on a user's computer. They have an Microsoft 365 Business Standard account, which I am the Administrator for. When I check the account I can confirm it is active and shows the correct license. All of the suggestions found at https://support.microsoft.com/en-us/office/unlicensed-product-and-activation-errors-in-office-0d23d3c0-c19c-4b2f-9845-5344fedc4380 have been followed. When the Microsoft Support and Recovery Assistant is used, it clears all of the credentials and we are able to access all of the functions in Office 365 again, but after a short time, it starts showing the "Unlicensed" message again and we need to go through using the Microsoft Support and Recovery Assistant to correct it. I haver confirmed that the Windows Computer Office is installed to is appearing on his Office 365 account properly.

Is there a way to ensure the activation is successful and "permanent"?

Answer 1

Hi Mike Rohner (mrohner)，

Thank you for posting in this community. And I am sorry for this inconvenience caused to you.

In this case, you may kindly try the suggestions in the following article steps by steps:

Reset Microsoft 365 Apps for enterprise activation state - Office | Microsoft Docs

If the above suggestion doesn’t work, please use the Office uninstall support tool to completely uninstall and then reinstall Office.

Download and install or reinstall Microsoft 365 or Office 2019 on a PC or Mac

If the issue persists, may I confirm the following information for a better understanding of your situation?

1. The build and version information of your Office? (Open any Office app, for example Word>File>Account.) Could you please share a screenshot on the Product information page and help mask your email address to protect your privacy? Like shown below:

2. The build and version information of your Windows? (Click the Start menu > Type “winver” > and hit Enter.)

Best Regards,

May

Answer 2

Hi, Mike Rohner (mrohner),

May I know if you need further help?

If so, please feel free to contact me. And I will further assist  you.

Best Regards,

May