Msft charge on credit card

Question

Hi Microsoft Community,

I have a charge on my credit card to Msft*E0200evire Sydney Au for $39.60. Is this a legitimate Microsoft charge?

Thank you.

Answer 1

Hi Darpan,

It is Microsoft 365 Personal, however, I already have another charge this month for $99.00 for that. That charge says Microsoft*Microsoft36 Msbill.Info Au, which is totally different.

Answer 2

Hi Emma_GOP,

Have a good day. Thank you for posting into the Microsoft Community.

From your mentioned description, at once can we re-confirm from your side that what Microsoft 365 subscription you are using? Is it Microsoft 365 for Business or Microsoft 365 Family / Personal or any other to understand particular scenario?

Regards,
Darpan

Answer 3

Review your MS Account, Services & Subs and billing

https://office.com/myaccount

Answer 4

Hi Emma_GOP,

Thank you for sharing such information with us.

As you mentioned "It is Microsoft 365 Personal", I will help you to move your thread in particular forum category to get proper assistant and information. Since, we are from Business forum support category and we are handling and providing Microsoft 365 Business subscription related information into this forum category. Your kind cooperation and understanding will be highly appreciated into our forum category.

Regards,
Darpan

Answer 5

The MS billing system has gone rogue. It is tossing out extra charges in the hope that a majority of people won't notice ...

You will have to contact MS Billing support to get an answer and maybe a fix for this problem

Billing Support

If you accidentally converted your Office 365 Personal, Home, or University subscription to a different plan or you accidentally purchased the wrong plan, contact Account and billing support to get help.

General MS Support site:

https://support.microsoft.com/en-us/assist?ocid=smc-ivr

AKA.MS/ONLINE (resolves to same site)
https://support.microsoft.com/en-us/account-and-billing

https://support.microsoft.com/en-us/contact/virtual-agent/?flowId=smc-c&userInput=Talk%20to%20an%20agent&partnerId=smc-alchemy-contactus (Virtual agent, who can redirect you to live, eventually)

Or

1. Go to https://support.microsoft.com/contactus  
2. Select 'Get Support'
3. Describe your issue. Example: Office refund
4. Scroll down to 'Talk to an agent'.
5. In the new window, select your product.
6. Then select your issue. Choose 'Billing'
7. Scroll to select 'Chat'

. How to investigate a billing charge from Microsoft or MSbill.info https://support.microsoft.com/en-us/help/10623/microsoft-account-investigate-billing-charge

.

Good luck, you are going to need it.