Can users still access their email on thier own device even if I remove the license and convert their inbox into a sharedbox?

Angelica Mercado 1 Reputation point

We recently removed a license, and changed a password for a person who left our company. After the license was removed we had the mailbox set to forward messages to the person's manager. It was brought to our attention that he was still able to send/receive emails on his phone. We then converted him into a shared mailbox, which I know doesn't need a license, and deleted the person completely. Did him having the email on his phone somehow allow him to still use it even after all of that? We are just wondering what is going on a why, to prevent this in the future.

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2 answers

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  1. Andy David - MVP 130.1K Reputation points MVP

    Converting a shared mailbox in Exchange Online also disables the account. That should be done first. then remove the license.
    Also, enable CAE in Azure:

    1 person found this answer helpful.
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  2. Zhengqi Lou-MSFT 8,836 Reputation points Microsoft Vendor

    Hi @Angelica Mercado ,

    No, after deleting this user, he will not be able to login with this account.

    Actually if you are not going to use the information stored on this user account like mails or events etc. You could directly delete him. The licenses will be reserved automatically.
    Even if you want to do that, you could select the options below:
    Best regards,

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