"Everything is fine, but we had a small problem..." error when installing Sharepoint app

Anonymous
2022-10-07T09:02:18+00:00

Hi there,

I need help installing an app to our Sharepoint. I seem to have the correct permissions to do so but I get a very vague message when I try to install it.

"Everything is fine, but we had a small problem getting your license. Please go back to the SharePoint Store to get this app again and you won't be charged for it."

Could anyone help me understand what I'm missing, or what it is I need to do?

Thank you,

Jamie.

Microsoft 365 and Office | SharePoint | Other | Other

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  1. Anonymous
    2022-10-07T13:09:14+00:00

    Hello Jamie ,

    Greetings for the day!

    I’m an, Independent Advisor and Microsoft user like you and I'm glad to provide you information regarding the SharePoint issue.

    1. GoTo Office 365 Admin Portal.
    2. Under Users, Select “Active Users” and Add a user
    3. Make sure that you choose “SharePoint Administrator” as the role for the new user
    4. Now try to login to the site using the new user and add the app from the SharePoint Store.

    Hope this information would be useful to you. Please feel free to get back if you need any additional info.

    Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.

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