When downloading a large number of files OneDrive, the system hangs and reboots on Mac OS

Question

Hi all.

When downloading a large number of files OneDrive, the system hangs and reboots on Mac OS.

It doesn't happen often. Only when a lot of small files are downloaded. Reinstalling OneDrive doesn't help.

panic(cpu 0 caller 0xfffffe00275bbfec): initproc exited -- exit reason namespace 7 subcode 0x1 description: overflow of service activation count during activate. Managed:1. Count:32767. Service:'user/501/com.apple.xpc.launchd.unmanaged.OneDrive File P.805'

OneDrive 22.099.0508.0001 from App Store

MacOS 12.4 M1 Pro MAX

Answer 1

I'm on a hotspot (iPhone) and using Excel. Not crashing. I'm on the latest beta's of every product and my OneDrive is broken, and it also causing kernel panics.

Answer 2

Well that's great given it has been 2 weeks and MS still has not even acknowledged the issue. Meanwhile everyone is wasting time and loosing work. How long until they get around to fixing it. Quite the professional service from MS

Answer 3

I have exactly the same issue with Microsoft OneDrive on a MBP Pro 11 M1.

My workaround is to pause the OD sync for 8 hours and allow the sync later in the night where it doesn't hurt when it crashes. At least I can work because I had these crashes during Teams or Zoom sessions which was quite annoying.

But of course looking for a fix please

Answer 4

Hello,

As per the description shared, I understand your problem i.e., you are experiencing the system hang when you are downloading the files in your OneDrive but I would like to confirm whether you are syncing the files on your Mac and clicking on Download all files in the OneDrive sync client settings or select the files and downloading the content in the OneDrive?

Moreover, neither action should cause you the problem of system hanging unless you are syncing more than 100,000 files but syncing more than the limitation file will not cause hanging but gives you a processing error.

So, I would like to suggest you launch your Mac in the Safe Mode to see whether the function you are trying runs smoothly without any problem.

Moreover, about your question to James Fred, the features of the OneDrive version from the AppStore is similar to the Standalone version of OneDrive but they are two different apps and many users mentioned some of the problems are fixed by using the Standalone version of OneDrive sync client. The production version of OneDrive Standalone is 22.089.0426.0003, so to narrow down the behavior you can try installing the Production version from the release notes: OneDrive release notes.

Appreciate your understanding!!

Best Regards,

Mia

Answer 5

Hi,

As you are using the OneDrive version from the AppStore, can you try uninstalling the AppStore version and install the Standalone version?