When downloading a large number of files OneDrive, the system hangs and reboots on Mac OS

Question

Hi all.

When downloading a large number of files OneDrive, the system hangs and reboots on Mac OS.

It doesn't happen often. Only when a lot of small files are downloaded. Reinstalling OneDrive doesn't help.

panic(cpu 0 caller 0xfffffe00275bbfec): initproc exited -- exit reason namespace 7 subcode 0x1 description: overflow of service activation count during activate. Managed:1. Count:32767. Service:'user/501/com.apple.xpc.launchd.unmanaged.OneDrive File P.805'

OneDrive 22.099.0508.0001 from App Store

MacOS 12.4 M1 Pro MAX

Answer 1

I have the same error message (and macos kernel panic), using:

• OneDrive (using latest, v22.099.0508.0001 standalone) and
• upgrading to macOS 12.4 (M1 silicon).

Answer 2

Hello,

Appreciate your patience and sharing more details.

Generally, downloading the 400 MB size of the content shouldn't cause any problem and if the problem happens even after launching your Mac in the Safe Mode, I suggest you narrow down the behavior by creating a new user account on the problematic Mac.

However, to show the OneDrive content on your Mac, we can simply use the OneDrive sync client, and here is the reference: Sync files with OneDrive on Mac OS X

Thanks for understanding!!

Best Regards,
Mia

Answer 3

Approximately 20,000 small files. Total size 400 mb

Error:

panic(cpu 0 caller 0xfffffe00275bbfec): initproc exited -- exit reason namespace 7 subcode 0x1 description: overflow of service activation count during activate. Managed:1. Count:32767. Service:'user/501/com.apple.xpc.launchd.unmanaged.OneDrive File P.805'

Answer 4

Hello,

Thanks for getting back and updating us.

In this situation, please launch your Mac in the Safe Mode and see whether you can work normally when performing the download action in the OneDrive browser?

In addition, can I know the number of files you are trying to download and the size of the content you are trying to download?

Appreciate your patience!!

Best Regards,

Mia

Answer 5

The files are downloaded from OneDrive to my computer.

The problem is not the version. The previous version had the same problem.