When downloading a large number of files OneDrive, the system hangs and reboots on Mac OS

Question

Hi all.

When downloading a large number of files OneDrive, the system hangs and reboots on Mac OS.

It doesn't happen often. Only when a lot of small files are downloaded. Reinstalling OneDrive doesn't help.

panic(cpu 0 caller 0xfffffe00275bbfec): initproc exited -- exit reason namespace 7 subcode 0x1 description: overflow of service activation count during activate. Managed:1. Count:32767. Service:'user/501/com.apple.xpc.launchd.unmanaged.OneDrive File P.805'

OneDrive 22.099.0508.0001 from App Store

MacOS 12.4 M1 Pro MAX

Answer 1

Hey all, same problem here. Has happened three times while downloading a relatively large number of files (~80gb).

panic(cpu 2 caller 0xfffffe00177f7fec): initproc exited -- exit reason namespace 7 subcode 0x1 description: overflow of service activation count during activate. Managed:1. Count:32767. Service:'user/501/com.apple.xpc.launchd.unmanaged.OneDrive File P.800'

Debugger message: panic

Memory ID: 0x1

OS release type: User

OS version: 21F79

Kernel version: Darwin Kernel Version 21.5.0: Tue Apr 26 21:08:37 PDT 2022; root:xnu-8020.121.3~4/RELEASE_ARM64_T6000

Fileset Kernelcache UUID: 77B58D4501F******************2C6B773

Kernel UUID: C44613B0-01A6-360*******************CE3DAAF

iBoot version: iBoot-7459.121.3

secure boot?: YES

Paniclog version: 13

KernelCache slide: 0x000000000f6c8000

KernelCache base: 0xfffffe00166cc000

Kernel slide: 0x000000000fe84000

Kernel text base: 0xfffffe0016e88000

Kernel text exec slide: 0x000000000ff6c000

Kernel text exec base: 0xfffffe0016f70000

mach_absolute_time: 0x185c2c4038

Epoch Time: sec usec

Boot : 0x62982a71 0x0004c76b

Sleep : 0x00000000 0x00000000

Wake : 0x00000000 0x00000000

Calendar: 0x62983b6f 0x000663ed

[Some related PII has been masked by Mia Zhao MSFT Support to protect your privacy]

Answer 2

Create a formal note to the developers and attach a link to this question. The problem is massive.

Answer 3

Hi, I have the same problem.

Version 22.105.0515.0002 Apple Silicon

panic(cpu 3 caller 0xfffffe001fb0f430): initproc exited -- exit reason namespace 7 subcode 0x1 description: overflow of service activation count during activate. Managed:1. Count:32767. Service:'user/502/com.apple.xpc.launchd.unmanaged.OneDrive File P.855'

Answer 4

Hi All,

Sorry for the trouble caused at your end.

As there is no related service incident, I suggest you contact the Microsoft Support-related development team where they can help you to collect the logs and find the cause of the problem. Contact Microsoft Office Support

Appreciate your patience and understanding!!

Best Regards,

Mia

Answer 5

Me too. Same problem, same version macOS (12.4) and OneDrive (22.099.0508.0001).

I've already formatted and "reinstalled" macOS in clean mode, just installed OneDrive Standalone and the problem continues.

panic(cpu 1 caller 0xfffffe002ed7f430): initproc exited -- exit reason namespace 7 subcode 0x1 description: overflow of service activation count during activate. Managed:1. Count:32767. Service:'user/501/com.apple.xpc.launchd.unmanaged.OneDrive File P.652'

The "cpu" and "P.XXX" numbers change each time macOS is restarted.