Hello Anju,
I’m an Independent Advisor and Microsoft user like you. Thanks for posting the query here at this forum.
There are 2 versions of OneNote application available and there are few differences between "OneNote 2016" and "OneNote for Windows 10". Kindly verify which app are you using.
- OneNote (formerly called “OneNote 2016”), the free desktop app that runs on all supported versions of Microsoft Windows and is part of Office 2019 and Microsoft 365.
- OneNote for Windows 10, the OneNote app that is pre-installed on all editions of Windows 10.
The OneNote desktop app on Windows is part of Office 2019 and Microsoft 365, but it can also be downloaded as a standalone app and used independently on any PC. It runs on any currently supported version of Windows — including all editions of Windows 10 and Windows 11.
Please find the details here - https://support.microsoft.com/office/a624e692-b78b-4c09-b07f-46181958118f
Please try to update the OneNote app with latest updates. Also if you're using OneDrive, by default OneNote will sync the backup into cloud.
If you suspect that your notes are on OneDrive and searching for them in OneNote hasn’t worked, try to locate them in your OneDrive folders directly, without using OneNote
- Sign in to your OneDrive account from the OneDrive home page - https://www.onedrive.com/ or by using the OneDrive app for Windows 10.
- Browse through your OneDrive folders (for example, Documents or Notebooks) for any notebook files you're looking for.
- When you've found the notebook you want, click to open it in OneNote for the web.
Depending on your computer's operating system, backups of your notebook files are stored in one of the following default locations:
On Windows 10, the Backup folder for your notebooks is located at %USERPROFILE%\AppData\Local\Microsoft\OneNote\version\Backup. Or below path in Windows 11 %USERPROFILE%\AppData\Local\Microsoft\OneNote\16.0
To sync OneNote in any of the mobile, kindly download the app and try to login with the Microsoft account which you're using currently in desktop. By default the sync process will start moving the files from cloud to your smartphone.
Hope this information would be useful to you. Please feel free to get back if you need any additional info.
Thank you! Ravikumar Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below.