I receive Error Code: 530035 when logging in

Question

Hi there,

I am attempting to login to a MS365 account for a side business that's on a custom domain. e.g. *****@domain.com

When entering the correct password, "You don't have access to this" with "Error Code: 530035"

As I can't log into the admin portal, I am pretty stuck to get any further help...

Answer 1

Dear Rob_1342435,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist.

As per your mentioned description about "I receive Error Code: 530035 when logging in". To understand the situation and be able to offer you relevant suggestions, we would need a little more information from you. Kindly help us in providing the following information.

• May I please know if you created any conditional access policy to access application from different location? If there is another Global Admin in your organization, please contact them to figure out if they've created any conditional access policies for application access from various locations. Because global administrators can also create policies with multiple conditions and actions via the Azure portal. What is Conditional Access in Azure Active Directory? - Microsoft Entra | Microsoft Learn
• May I please know the operating system are you using? At the same time my I confirm that you get same behavior when you use different Pc?
• Could you please provide the entire screenshot of this error you are experiencing via private message for further analysis and the privacy of your data? To view private messaging options> click your profile picture at the top on the right > select the My Profile option-->View private messages.

This requested information will help us to narrow down the scenario and find the right troubleshooting.

We are looking forward to your response! Thanks for your precious time. Have a nice day!

Best regards,

Inema | Microsoft Community Moderator

Answer 2

Hi Inema,

As mentioned in our private message, I was able to get someone else to try log on using their private computer (Win 10, not on a domain). They never received the "You don't have access to this" prompt, and instead were asked to set up two-stage authentication. After setting that up, I could log in on my PC.

I note that my PC belongs to a corporate network and my corporate MS365 login was automatically logged in. I had to "Sign in with a different account".

Hope this helps someone else.

For completion, I answered your questions below.

Kind regards,

Rob

May I please know if you created any conditional access policy to access application from different location?

This is a single-user account that has a custom domain and is used for email and office. So no other admins or users.

May I please know the operating system are you using?

Windows 11 Enterprise 22H2

NB My machine belongs to a different domain.

Could you please provide the entire screenshot of this error you are experiencing via private message for further analysis and the privacy of your data?

As a reference for others,

Answer 3

Greetings Rob_1342435,

Many thanks for the prompt response.

Glad to hear the issue has been fixed and thanks for your sharing the update, which will benefit other community members who encounter the same problem. If you have any other question about Office 365 for Business Online services in future, feel free post a new thread in our forum. We are always here to help you.

Best Regards,

Inema

Answer 4

Hi Rob,

My colleague also facing this issue, error code 530035 while try to log on to portal office.com. He is also single user account. I was trying to use my laptop and log on but also failed, facing some problem. How do you solve it? Tried to contact Microsoft support but whole day can’t solve the problem. Thank you if you can share detail step how to overcome it.

Answer 5

Hello Rob,

Try to use your mobile and connect to the internet via mobile data not wifi and use any browser to open outlook online and try to login to that account you are facing the issue with, it will work and ask you to enable multi factor authentication MFA, after you enable it you can relogin on your laptop or whichever pc you saw the error on before while logging in, it will work.