Is Windows 365 covered here or is there a better forum? I am getting a red error upon signup..

Question

I am getting a red error upon signup..and tech support has not responded to my ticket for 3 days now?

Answer 1

Hello @Anonymous !

That's a good question. With Windows 365 using Azure services like Azure Virtual Desktop for remote connectivity the lines between services are becoming increasingly blurry. While we don't support Windows 365 here, I reached out to the Windows 365 support team and they recommend the following from the Windows 365 FAQ:

https://www.microsoft.com/en-us/windows-365/faq

How do I get support if I run into problems?
Support is available in several ways, depending on how you purchased your Windows 365 subscription. For self-service purchases, request support through the Microsoft 365 Admin Center. If you purchased your Windows 365 subscription through volume licensing, contact your Microsoft account manager for help. If you purchased through a Microsoft Cloud Solution Provider (CSP), your CSP partner can submit support requests for nontechnical issues such as enrollment, membership, billing, subscription, and user management in the Microsoft Partner Center.

There are some additional instructions in the documentation that other Windows 365 users may find useful:

https://learn.microsoft.com/en-us/windows-365/troubleshooting

Contact help/support
For instructions on how to get help and open a support ticket, see How to get support in Microsoft Endpoint Manager. Support is included as part of your Windows 365 subscription.

Since Cloud PCs work like most physical devices, you can use existing troubleshooting documentation to troubleshoot issues with Windows 10, Microsoft 365 services, and Microsoft Endpoint Manager admin center.

Hopefully that provides a bit more clarity on where you can get support for Windows 365 issues. Thank you for being patient and hopefully support will get back to you soon!