"We couldn't save your changes. Please try again." error and July 2022 solution does not work.

Question

This question was asked and answered in July 2022: "Can't add permission to a role. I signed in to the Exchange admin center with a username that is assigned the Exchange Administrator and Global Administrator roles. Under Roles / Admin Roles, I select the Organization Management role and in the Permissions tab I select "Mailbox Import Export" and click Save. The message "We couldn't save your changes. Please try again." appears. I have tried multiple times over two days. How can I get past this? Thanks, Gary" “Hello Gary Timm1, Good day! Thank you for posting to Microsoft Community. We are happy to help you. According to your description, seems you trying to add roles from Admin center and based on it we have checked from our side and found the same result as yours. However we have checked from Classic Exchange Admin center and able to add “Mailbox Import Export” role in “Organization Management” role. So suggest you to kinldy check with it by follow the below steps to see if you are able to add it. Also in your organization if any other user has admin permission, also check with that other admin if he/she can add role from his/her side. Login to Microsoft365 Admin center > click on “Show all”> select Exchange from Admin center > Select Classis Exchnage Admin center > Permissions > Admin roles > Select Organization Management and click Edit > select (+) from Roles, select Mailbox Import Export and add it > save the changes. “ Now, when you attempt to follow the instructions you receive this message: So now how do I solve for the We couldn't save your changes. Please try again. message?

Answer 1

Hi I'm having this same issue for a couple of clients.

For the first it took several attempts of saving then it gave the error Enable-OrganizationCustomization was required. I did run this, it said it was not required, but now it lets me save the permission.

For the other I have run Enable-OrganizationCustomization but it hasn't fixed the issue yet. I think there could be some delay before this takes effect.

Edit: Yes I tried a couple days later and now it is working.

Answer 2

Dear Sarah Cornwell,

Good day.

Thank you for posting in Microsoft Community.

As per your mentioned query, seems like you have performed all the possible steps, but you are still facing this situation, in this given situation, your mentioned situation should be further checked by our technical support team from the backend side via collecting some detailed logs information, however, this is public forum, and we have limited access permission and resources, due to this reason, we cannot check certain type of detailed situation on forum community. But, our backend side technical support engineer will help you with more technical resources.

For this standard process, as Office 365 global admin may need to contact our technical support team via opening service request from admin center

Note: If your Office 365 Business standard / Premium / Enterprise subscription services are from reseller partner and as Office 365 global admin if you cannot open service request from your side, you may need to contact related reseller partner support provider to open service request on behalf of Office 365 global admin, after that Microsoft's technical support engineer will involve in service request.

I would really appreciate your precious time and kind cooperation.

Sincerely,
Darpan