OneDrive app for MacOS will not open

Question

Hello,

Since last Friday, 4/7/23, the OneDrive desktop app for MacOS has not been capable of opening on my MacBook Pro. This failure to open does not provide any error message.

Here are my machine details:

• MacBook Pro (13-inch, Mid 2012)
• MacOS Catalina 10.15.7

When I say the app will not open, I mean the program will not run at all. Double clicking the app icon triggers the typical animation that occurs when an app opens, however, nothing follows this (i.e., the app does not show up as a process in Activity Monitor and the OneDrive icon does not appear on the Menu Bar).

Here is what I have tried to fix this so far:

• Restarted my MacBook Pro.
• "Resetting" the OneDrive app through the app's Package Contents.
• Removed the OneDrive app and reinstalled it through the Mac App Store.
• Removed the OneDrive app and reinstalled it through the Microsoft Office Website.
• Reinstalled the app and attempted to open it with a VPN on.
• Reinstalled the app and attempted to open it with a VPN off.
• All combinations of the above.

I have also looked at posts from people with similar issues:

• https://answers.microsoft.com/en-us/msoffice/forum/all/onedrives-recent-update-230610319-doesnt-open-on/91a89607-6c95-4bff-b060-b4c002e1b459
• https://answers.microsoft.com/en-us/msoffice/forum/all/onedrive-fails-to-start-segmentation-fault-on/b875cdab-ddeb-4797-ad2a-ef1106b91af6
• https://answers.microsoft.com/en-us/msoffice/forum/all/onedrive-will-not-run-macos-catalina-10157/ddb9a0d0-09ac-4ff6-bfd6-0b1629c391ab
• https://answers.microsoft.com/en-us/msoffice/forum/all/i-cannot-see-the-onedrive-icon-on-my-taskbar-and/7caf417b-7235-4dd1-915b-7d5728f73691
• https://answers.microsoft.com/en-us/msoffice/forum/all/onedrive-cannot-start/3ec0c004-7615-457a-a480-08a33215a5dc
• https://answers.microsoft.com/en-us/msoffice/forum/all/onedrive-not-launching-on-mac-catalina/626f9ec8-beea-44e1-aa10-5977b158e907
• https://answers.microsoft.com/en-us/msoffice/forum/all/onedrive-doesnt-start-on-mac/020d62f6-6ed2-4eea-9af4-31968ff9e016
• https://answers.microsoft.com/en-us/msoffice/forum/all/onedrive-app-on-mac-is-not-opening/dce9140c-e401-4d04-b32e-f8dffa869f5a
• https://answers.microsoft.com/en-us/msoffice/forum/all/onedrive-will-randomly-close-and-not-open-again-on/5bb63604-0d1f-4bb3-ada7-83061d003b4f
• https://answers.microsoft.com/en-us/msoffice/forum/all/onedrive-refuses-to-open-on-mac-os/7dea5ac5-f10f-4ab0-8f03-5b3b005f9329
• https://answers.microsoft.com/en-us/msoffice/forum/all/one-drive-stopped-working-since-april-7th-2023-and/c4d2b0c2-c3df-47a2-b4e7-fe99ac0417c8

None of these has worked.

Additionally, the OneDrive service as accessed through a web browser, iOS app, and iPadOS app all are functioning without issue as of this writing. However, these platforms are much less efficient in moving and sorting large numbers of files quickly and, as such, cannot adequately replace the standalone app for MacOS.

I have submitted multiple requests for assistance through the OneDrive feedback link and contacting support since this issue arose. However, I have yet to receive a response from support or even an acknowledgment that my support requests have been received by Microsoft.

This is a huge problem as my MacBook Pro is my primary device.

Please help!

Answer 1

Microsoft launched a new version, but is still in preview.

Follow this:

https://answers.microsoft.com/en-us/msoffice/forum/all/my-fix-for-onedrive-on-macos-catalina-1015x/de6ab37d-fa23-42b5-b5df-fbf05e09887b