question

DIMOSPYLAIASCHORTIATI-9461 avatar image
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DIMOSPYLAIASCHORTIATI-9461 asked GinaBongiovi-9578 published

Cannot sign in to Microsoft Teams

Getting the message:

Request Id: 89be5d84-e1e1-469f-b94f-8d93fcc25300
Correlation Id: 97465381-2dc0-4d95-988c-e0489fa80a15
Timestamp: 2021-08-23T08:40:32Z
Message: AADSTS7000112: Application '1fec8e78-bce4-4aaf-ab1b-5451cc387264'(Microsoft Teams) is disabled.

from all my devices.
Also, after the above, I get the message:

We're sorry—we've run into an issue
desktop-de06f871-0e0d-4375-9c82-8aa79ac9e95c
Error code - 4c7
There's a more permanent way to sign in to Microsoft Teams. If you're having trouble completing the process, talk to your IT admin.

Please, help to resolve the issue.

office-teams-windows-itprooffice-teams-app-dev
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If anyone with Microsoft 365 Apps for Business suddenly found themselves being able to log into an external Teams invite without functioning audio and received a "Teams is disabled" error message when logging into your account, it's because they recently took Teams out of the subscription. Teams - even participating in external invites - is now only available in the cheapest and most expensive options, which makes no sense to me. So, if you've followed this thread or any others that tell you to simple activate Teams in the admin console, it's because it's not available anymore.

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mikecantin avatar image
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mikecantin answered
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JimmyYang-MSFT avatar image
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JimmyYang-MSFT answered JimmyYang-MSFT commented

Hi @DIMOSPYLAIASCHORTIATI-9461

According to your error message, it seems your organization has disabled Teams service for your tenant.

In this case, please contact with your IT admin and go to Settings->Org settings->Microsoft Teams in Office 365 admin center. Then click Microsoft Teams and turn on Teams for users with the following license(Business & Enterprise, Others).

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@DIMOSPYLAIASCHORTIATI-9461

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.

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