Teams After Hours Auto Attendant

Question

Hello,

I have a call attendant setup in Teams that I need to do the following.

After 5pm EST, I need the line forwarded to someone in another office that works until 8pm EST. (California Office)
After 8pm EST, I need the line to forward to our after hours call service.

Right now I only see an option to set one of them. Is there a way around that?

Answer 1

@Michael Starace ,

The workaround is to create 3 auto attendants. First for your company, second for the person, third for your company. The following image shows the workflow for reference:

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