Iot Central does not load device page. Only spinner is shown.

Question

Hello, I created a device in IoT central and after adding a dashboard the device page is not loading anymore. Only the spinnging loading indicator is shown. Dev Console of my browser suggests that there are js files missing, see attached screenshot. (sorry for the German. The screenshot contains no confidential information, as I'm doing an Azure training at the moment.)

I found a very similar issue from a year ago: https://learn.microsoft.com/en-us/answers/questions/47679/iot-central-app-does-not-load-device-page.html

Answer 1

Hello @Stiefel, Julian ,

Thanks for reaching out on this forum. I hope the below sections can help with initial troubleshooting.

Troubleshoot why data from your devices isn't showing up in Azure IoT Central

This document helps you find out why the data your devices are sending to IoT Central may not be showing up in the application.

There are two main areas to investigate:

Device connectivity issues
Authentication issues such as the device has invalid credentials
Network connectivity issues
Device isn't approved, or blocked
Device payload shape issues
This troubleshooting guide focuses on device connectivity issues and device payload shape issues.

Error codes

If you're still unable to diagnose why your data isn't showing up in monitor-events, the next step is to look for error codes reported by your device.

Please comment in the below section for further help in this matter. We are happy to help you further!!