Can’t log in to defender.

Question

Rejects my log in credentials as invalid even tho I’ve changed passwords oodles of times. Received email about monitoring alerts but since I can’t log in I can’t take steps to protect myself. What’s up?

Answer 1

Hi Donna,

Thanks for contacting us and sorry for the inconveniences,

Here are a few possible solutions that you can try:

Cited from the article https://www.thewindowsclub.com/unable-to-login-to-microsoft-defender-in-windows "- Terminate and restart Microsoft Defender. You can do this by opening the Task Manager, finding Microsoft Defender in the Processes tab, right-clicking on it, and selecting End Task. Then, open the Start menu, type Microsoft Defender, and click on it to launch it again.

• Repair and reset Microsoft Defender. You can do this by opening the Settings app, going to Apps, finding Microsoft Defender in the Apps & features list, clicking on it, and selecting Advanced options. Then, click on Repair and wait for the process to complete. If that doesn't work, you can also try clicking on Reset to restore Microsoft Defender to its default settings."

***Note: This is a non-Microsoft websites. The page appear to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.***

Let me know if this helps or if you need further assistance.

Regards, Sola

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Kindly note that this is a user to user forum, we are users helping other users, we aren't Microsoft employee neither are we Microsoft agents.

Answer 2

The issues are with my iphone

Answer 3

Hi again,

Sorry for the confusion, you can try this troubleshooting steps by Prince in the thread https://answers.microsoft.com/en-us/msoffice/forum/all/not-able-to-log-in-microsoft-defender-in-osx-after/fb3bceae-373a-4f41-bc14-ba0562673d6d "Let’s troubleshoot this issue together. Here are some steps you can try:

Check Internet Connection:

Ensure that your internet connection is stable.

Sometimes login issues occur due to network problems.

Update Microsoft Defender:

Make sure you have the latest updates installed for Microsoft Defender.

Go to the App Store and check for any available updates.

Restart Microsoft Defender:

Quit the Microsoft Defender app.

Reopen it and try logging in again.

Reset Microsoft Defender:

If the issue persists, you can try resetting the app.

Right-click on the Microsoft Defender icon in the Dock.

Choose Options and then Reset.

Reopen the app and try logging in.

Check System Preferences:

Go to System Preferences > Security & Privacy.

Click on the Privacy tab.

Ensure that Microsoft Defender has the necessary permissions (such as Full Disk Access)."

Let me know if it helps or not.

Answer 4

Hi again.

perhaps part of the reason I"m lost in your instructions is that I'm a Mac

Answer 5

I don’t even know how to terminate or end task and restart. Defender just seems to run in the background automatically. I never “start” it. It’s just that I’ve gotten this email with alerts, tried to look at them but seem locked out of defender/ms..

This is what I get: