Weird navigation issue in standard header - SharePoint Online

Question

This issue occurred in my employer's tenant on a site I was building. When the site navigation is set to standard, the dropdown menu items are viewed but can't be selected. The mouseover shows the dropdown items but they disappear when I move the mouse. The other nav options are fine. Just standard does not work. I thought initially it might been my wireless mouse! But a wired one has the same issue. As the issue is on two different tenants and I have used two different PC's then something odd is happening. Same across Firefox, Edge and Chrome. I mentioned it on the Techcommunity here and others also have the issue. Just tried it again and no joy. Unable to do a screenshot here but it is viewable along with a screen recording video on the Techcommunity:

https://techcommunity.microsoft.com/t5/sharepoint/weird-navigation-issue-in-standard-header/m-

p/4001647?emcs_t=S2h8ZW1haWx8YWNjZXB0X2FzX3NvbHV0aW9uX3JlbWluZGVyfExRMFFZV0ZBWUNFQzVQfDQwMDI4MTZ8T1RIRVJTfGhL

Thanks

Andrew

Answer 1

Thanks for the responses. MS Support contacted and we tested it again and it was fixed in both my own tenant and where I work. Thanks for the help and well done for MS in contacting me.

cheers

Andrew

Answer 2

Dear David C Cheung,

Thanks for the reply.

Please contact your Microsoft 365 administrator, follow steps in this article to create a support ticket with Online Support. The support team over there has higher permission than us, they can remotely help check the situation on your side, involve more resource to collect logs and help you do troubleshoot. This would be a more efficient way in handling this case for you.

For reference: How do I find my Microsoft 365 admin?

Best Regards,

Rhoda | Microsoft Community Moderator

Answer 3

I am experiencing the same issue starting from this week. No issues before.

Answer 4

Dear Andrew,

Good day! Thank you for posting to Microsoft Community. We are happy to help you.

As per your description, it seems that you are having issue with standard header navigation in SharePoint, dropdown menu can be viewed but can't be selected and many users from different tenants can reproduce the issue in different browsers.

If the understanding above is right, considering that different users and different tenants can reproduce a similar situation in different browsers, we're afraid issue could be related to the background service which need to be checked from the backend. As forum support, we may not have enough permission and resource to directly check the backend environment, more resources need to be involved in to help you further.

In this situation, we sincerely recommend you contact your Microsoft 365 administrator, follow steps in this article to create a support ticket with Online Support. The support team over there has higher permission than us, they can remotely help check the situation on your side, involve more resource to collect logs and help you do troubleshoot. This would be a more efficient way in handling this case for you.

For reference: How do I find my Microsoft 365 admin?

Sorry for the inconvenience again. Your patience and understanding are highly appreciated.

Hope you stay safe and healthy.

Sincerely,

Rhoda | Microsoft Community Moderator

Answer 5

Dear Andrew Gilleran,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist. We are looking into your situation and we will update the thread shortly.

Appreciate your patience and understanding and thank for your time and cooperation.

Sincerely,

Rhoda