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I cannot sign in to my Office desktop apps (Microsoft 365)

Anonymous
2023-12-27T00:40:38+00:00

I receive this message when trying to sign in:

Correlation Id: 94463bbc-6027-4312-81f7-0fa633e8fab3Timestamp: 2023-12-27T00:39:40.000ZDPTI: 82961f466939881568547e1df39de8349955a4b40e2cdca96c192acffba3471eError Tag: 7q6caError Code: 2147483661

Please help me!

Microsoft 365 and Office | Word | For home | Windows

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Suzanne S Barnhill 276.4K Reputation points MVP Volunteer Moderator
    2023-12-27T03:04:00+00:00

    2 people found this answer helpful.
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  2. Anonymous
    2023-12-27T02:28:02+00:00

    Hi Laura,

    Thanks for contacting us and sorry for the inconveniences,

    Here are some steps you can try to fix the issue:

    • Check your internet connection and make sure it is stable and working.
    • Remove and re-add your Microsoft account from Windows Settings > Accounts > Access work or school. This will refresh your credentials and sync settings.
    • Update your Office to the latest version. Open any office application, click File > Office Account > Update Options > Update Now.
    • Reset your Microsoft account password.
    • Run the Microsoft Support and Recovery Assistant. This is a tool that can diagnose and automatically fix several common Office sign-in issues.

    Let me know if this helps or if you need further assistance.

    Regards, Sola

    “Give back to the Community. Help the next person who has this issue by indicating if this reply solved your problem. Click Yes or No below. “

    Kindly note that this is a user to user forum, we are users helping other users, we aren't Microsoft employee neither are we Microsoft agents.

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