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Mail Merge from Word to Outlook (New) does not work - any ideas ?

Anonymous
2024-01-08T15:30:43+00:00

Hi

I am attempting to carry out a mail merge from Word into the new Outlook. Everything is going well until I press the "finish and merge" button, I type in a subject line and press "ok"

I go into Outlook and nothing comes up in the sent Outlook folder, strangely the Word document freezes and from there nothing happens I closed down the PC, restarted the PC went through the entire process again and still the same thing happens

Has this happened to anyone else and if so what did you do to get around the issue?

Thanks

Microsoft 365 and Office | Word | For home | Windows

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  1. Doug Robbins - MVP - Office Apps and Services 322.7K Reputation points MVP Volunteer Moderator
    2024-01-11T02:12:02+00:00

    The New Outlook is not MAPI Compliant and thus cannot be used for that purpose.

    17 people found this answer helpful.
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  2. Anonymous
    2024-01-10T08:53:19+00:00

    I’m sorry that you’re still experiencing issues.

    Unfortunately I’m out of troubleshooting advice. There are other members of the community who will be able to provide a solution soon.

    Kind regards

    Tim

    1 person found this answer helpful.
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