Mail Merge from Word to Outlook (New) does not work - any ideas ?

Question

Hi

I am attempting to carry out a mail merge from Word into the new Outlook. Everything is going well until I press the "finish and merge" button, I type in a subject line and press "ok"

I go into Outlook and nothing comes up in the sent Outlook folder, strangely the Word document freezes and from there nothing happens I closed down the PC, restarted the PC went through the entire process again and still the same thing happens

Has this happened to anyone else and if so what did you do to get around the issue?

Thanks

Answer 1

I’m sorry that you’re still experiencing issues.

Unfortunately I’m out of troubleshooting advice. There are other members of the community who will be able to provide a solution soon.

Kind regards

Tim

Answer 2

Hi,

I'm Tim, an Independent Advisor here and a Microsoft user like you. I don't work for Microsoft and do not have access to any of your data on their system.

I would consider using an online repair first to resolve any installation errors:-

Please right click on the start button located on your task bar.

Select apps and features

Select the Microsoft Product you wish to modify, in this case either Outlook or Word but this procedure will repair the whole installation.

Depending on your version of Office you will either be asked “How would you like to repair your office programs” Select Online repair.

Or either Change your installation, select repair and then continue.

The below link is a Microsoft Support Document that you can refer to if needed. An online repair can take a considerable amount of time which is completely normal.

https://support.microsoft.com/article/7821d4b6-7c1d-4205-aa0e-a6b40c5bb88b

I hope this information helps. If you have questions, please let me know and I'll be glad to assist you further or If you find it helpful, you can mark this comment as the answer.

Kind regards

Tim