My document is either deleted or not currently accessible (Word for Mac)

Question

I can not access one of my documents on word because it says that it is either deleted or not currently available. I know that I did not delete it; however, I did look to make sure. I did not find it in the trash or anywhere else, so I am unsure as to why I can't access it.

Answer 1

I dont have autorecover

Answer 2

Not sure how to tell if an auto receiver is on or not.

Answer 3

Dear Hope,

Good day!

Thank you for posting to Microsoft Community. We are glad to assist. We are looking into your situation and we will update the thread shortly.

Appreciate your patience and understanding and thank you for your time and cooperation.

Sincerely.

Microsoft Community Moderator

Answer 4

Dear Hope,

You can follow the below steps to check:

Sincerely,

Jazlyn | Microsoft Community Moderator

Answer 5

Dear Hope,

Good day! Thank you for posting your query in our community.

Per your description, when you try to open a Word document, an error pops up.

Although not all lost data can be retrieved, we try our best to provide all possible suggestions to help you:

1. If AutoRecover feature is turn on, you can Recover a file saved by AutoRecover.
2. If you store your file on local folder but still can’t find the content back from AutoRecovery folder, you can use Time Machineto have a try.
3. If you use OneDrive, then you can go to OneDrive online and sign in with your account, then check if your document is there. Use version historyto restore a previous version.

Additionally, in order to prevent the same thing from happening in the future, my suggestion is to save your documents to a cloud path like OneDrive. Because if you save to OneDrive, you will always keep a backup of your important documents, and files. Not to mention it has version history. In case of emergency, you will be able to restore the data from OneDrive.

Appreciate your understanding.

Sincerely,

Jazlyn | Microsoft Community Moderator