Copilot error “something went wrong. Please try again later”. Please help!

Question

I have tried to use CoPilot since buying MS 365 Pro this morning. Personal account. Tried using it, got an error (as above). Used simple requests, same error.

Went to the introductory training video and typed in the exact request in the video “Write a paper on the benefits of design thinking”. Same error.

Can someone assist?

Thanks!

Adam.

Answer 1

Hello Adam,

Thank you for posting in Microsoft Community.

I understand that you have troubles with Microsoft Copilot. pro Just to set your expectations, we have limited tools to check your account, subscription, and service details in the community.

Let me ask you this:

• I'd like to know what @domain and who hosts your email account. Example @domains: Gmail.com, Yahoo.com Outlook.com/Hotmail.com
  • Can I find out if the account is for work/school use or personal use (Hotmail/Outlook.com)?
• May I know what application you are using currently in getting this error?

while waiting for your response, please try the following steps to troubleshoot the problem:

• Make sure your internet connection is stable and fast.
• Check if there are any updates available for your Office app and install them if needed.
• Restart your Office app and sign in again with your personal account.
• Clear your Office cache by following the instructions here: Delete your Office Document Cache - Microsoft Support
• If the issue persists, please provide your experience as feedback to our developers. They'd love to hear from you about what's working well, what's not, and any ideas for improvements, including possible new features and functions. Your contribution will help us improve the user experience for you and all users around the world.How do I give feedback on Microsoft 365? - Microsoft Support

Please let us know if you have any other questions or concerns. Thank you for choosing Office.

Regards,

Prince R

Microsoft Moderator

Answer 2

I have the same problem.

I have a home computer running my personal MS365 account. It is also linked to my business onedrive (which I am paying for) and my wifes (which she is paying for). The account shown in each program is my personal one.

I cannot search my work email in outlook only my one personal account (that is rubbish) and in powerpoint, the copilot pro icon would not show up, then I found I must update license (which I did, to the same license). Then it showed up and I found it would not work on a file that I made on my personal outlook but saved to a work onedrive.

I think MS have locked it down to within an inch of its life.

MS did not lock down taking the extra subscription fee though.

Answer 3

same problem for me on iPad and mac, purchased licence subscription, but it is not showing

please resolve

Answer 4

I’m facing a similar issue. I subscribed to the Copilot Pro personal plan a week ago and integrated it with my always up-to-date Office 365 family plan (@hotmail) on my Mac. However, the “Rewrite with Copilot” feature in Word’s Copilot Pro only functioned once, yesterday, for about an hour. Before then and since, I’ve been constantly receiving the error message “Sorry, something went wrong. Please try again in a few minutes” at all times of the day. I expect this service to be reliable and this issue is frustrating.

Upon reaching out to customer support, they instructed me to sign out of Office 365 on my Mac, uninstall the entire Office 365 suite, reboot my machine, and then reinstall the software. I followed these steps three days ago, but the error persists when I attempt to use Word's “Rewrite with Copilot” feature. Interestingly, all other features of Copilot Pro seem to be working as expected. I need assistance to resolve this issue.

Answer 5

Same thing happened to me. However I'm able to use Copilot in the desktop application on my Mac for Word and Powerpoint, but no luck with Excel. I've even tried the web version of the excel, but the preview version of Copilot always takes forever to generate anything but an error message.