Whenever I try to audit using Purview, I get no results

Question

I was hoping I can get assistance as to purview audits.

I was trying to run an audit on my own account and other accounts and I am getting no results even though I know I should be getting results.

Any chance anyone can help me find out what's going wrong ?

I am willing to send screenshots for proof.

Answer 1

When user open service request, they will definitely get support from the technical support engineer, because there are different level support team who can analysis issue with their backend resources. Admin have to follow standard procedures for this, if you can’t start trial, this issue will also checked with different support team.

This is user friendly forum, any backend procedure cannot be performed from this community. But you can get better guidance about your issues.

I hope you can understand.

Answer 2

as you said “I just spoke to Kenn from Microsoft in the Philippines,

Did you open service request or phone call with Microsoft?

You have to explain your issue to technical support engineer, and request them to resolve your issue on their end, your issue should be resolved by proper support team. After open service request, your issue should be escalated to particular support team.

Answer 3

https://learn.microsoft.com/en-us/microsoft-365/admin/get-help-support?view=o365-worldwide#online-support

Answer 4

Would you be so kind as to advise how I can do this ?

Thank you.

Answer 5

Please open service request again. Proper analysis is required in your case now.