Teams on Android ALWAYS fails to switch between Personal and Work accounts

Anonymous
2024-03-11T15:50:06+00:00

Very frustrated with Teams since personal Teams is now merged with Work Teams on Android. I don't understand why this is better than having 2 separate apps, which I could then multitask. Instead, now I can only have one active it a time, which reduced productivity. Far more serious though, when I hit my account icon and select the Personal or Work account (the opposite of whichever I'm currently using), it moves the checkmark as if it has changed the active account, but the Chat and other options in the window do NOT change. For example, if I had been chatting with my wife, then switch to Work account, the Chat window still shows my wife and other personal chat options, not my list of co-worker chats.

Sometimes, if I keep toggling back and forth between accounts, the main window will eventually update and show the correct view. However, the always faster and more reliable is to just quit and restart Teams. If I do that, then it always re-opens to the currently selected account (Work or Personal). But this effectively means that to change between Work and Personal, I need to hit the account icon, select the other account, close Teams, and re-open Teams. I MUST PERFORM ALL OF THOSE STEPS EVERY TIME JUST TO CHAT WITH 2 PEOPLE (if one is Personal and one is Work)!

Because I use Teams for voice calls, I also have to do this every time I want to check my voicemail.

I have tried clearing the data and removing all accounts and re-adding them. None of this helps. Problem seems endemic to the app. I can't actually uninstall the app and reinstall it, because I'm using a Microsoft Surface Duo 2 phone, with Teams as a built-in app that can't be uninstalled. Still, clearing data and removing and re-adding the accounts should have the same effect.

I don't see many reports of this. Is that because others don't have this problem, or just that there are so few people using Teams Personal that no one notices this bug? Is there any way to avoid this problem of Teams not switching properly between Work and Personal accounts on Android?

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  1. Anonymous
    2024-07-16T22:22:33+00:00

    Yes, went to apk mirror and downloaded the version tagged as 1416_1.0.0.2024093502-2024093525 from June 2024.

    While that may solve this specific issue, I can't recommend reverting to an older version of Teams, due to all the problems and loss of functionality that will add over using the latest version. Also, depending on where you get the APK file for sideloading, it may not even be the original MS APK, and could include malware.

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  2. Anonymous
    2024-07-16T16:50:09+00:00

    Yes, went to apk mirror and downloaded the version tagged as 1416_1.0.0.2024093502-2024093525 from June 2024.

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  3. Anonymous
    2024-07-16T16:35:49+00:00

    Update: solved by using an older Teams apk...

    Same issue.

    An older version?

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  4. Anonymous
    2024-07-16T15:16:58+00:00

    Update: solved by using an older Teams apk...

    Same issue.

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  5. Anonymous
    2024-07-15T16:35:35+00:00

    I'm having a similar issue. My former work account profile automatically appears when I open Teams. There is no opportunity to switch accounts; it just keeps loading the same login screen defaulted to my former work profile. As of now, I've lost all access to Teams on my phone .

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