Mac Onedrive app: shared folders don't appear in Finder any more, and files seem to be online only.

Question

I had a folder shared with me, and I could fully sync it to my own mac - all the office files were available offline on my own mac (word, excel, ppt). It appeared as a folder in Finder in the Onedrive folder.

Since yesterday the shared folder has disappeared from finder, and all the files are no longer on the mac. They don't show up in a spotlight search. The folder has been replaced by a url that opens the shared folder online.

The folder is fully available when I access Onedrive through the web.

I can also open the shared files on Onedrive through the native Mac apps, if they appear in recent files, or browse to "Online locations", but these only show the recent locations that I had accessed through finder. I can't browse the entire folder through an app.

I have tried the following:

• restarted the Mac
• Signed out of Onedrive and signed back in again
• Uninstalled and reinstalled Onedrive
• In the web Onedrive I have clicked "add shortcut to my files". This places a url to the oneline folder in finder, which is useless.
• Reset Onedrive via "Show Package Contents", etc....

Happening on both Mac M2 Air and Macbook Pro Intel, both have current versions of SW for both Mac and Office.

Answer 1

This is a massive issue and should have already been resolved. The fact that Microsoft have not yet released a support document acknowledging this fault or even giving us some type of ETR or a workaround is very concerning. Looking back at the forums it looks like this issue has been ongoing for about a month now. Curious to know if OneDrive Business users are also experiencing this same issue or if it is just related to Personal version which would then explain why it has been taking so long.

Answer 2

Hi, all & DavidSwan2

Our Community Support is closely monitoring all issues and relaying them to the developers for real-time resolution. We are diligently collaborating with internal operations, but resolution may require some time, so your patience is appreciated.

We sincerely thank you for any understanding and support you can provide.

Chandy.L

Chandy,

With all due respect, I don't have any more patience or understanding.

This has been a major issue with the service for almost a month now.

It is absolutely unreasonable that Microsoft continue to take money from people with providing the service that is promised as part of the agreement.

All you have said in all of your updates is, virtually, 'we're looking into it'.

That response is totally inadequate. We are PAYING customers and we deserve to know more of what is going on.

If you are unable to provide more detail on this matter, then have someone with the authority respond to this forum and to thousands of users suffering from this issue (an email update to all users would be a logical way to communicate this).

The complete lack of action and communication on this issue is concerning.

1. Why has Microsoft still not been able to fix this problem?
2. Why has Microsoft refused to adequately communicate to it's paying users?
3. When will the issue be rectified?
4. Is my data actually safe or has Microsoft been compromised?

As stated above, I ask that you provide a more thorough update on this issue and provide answers to the questions above.

If you cannot do that - get someone who can.

Answer 3

I have the same issue on my mac as well. Please fix it as soon as possible!!

Answer 4

I would prefer it if Microsoft fixed the service I am paying for.

Answer 5

I'm unable to work. Shame on me for trusting OneDrive.
Migrating to Dropbox as soon as this is resolved.