Azure Board App for Teams giving message "The configured project does not exist, or you do not have permissions to access it" in chats and search bar but not in Team Channel

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Azure Board App for Teams giving message "The configured project does not exist, or you do not have permissions to access it" in chats and search bar but not in Team Channel

JonathanHare-5433 16

Have tried all options of sign out, unlink, and uninstall/reinstall but can not get Azure Board to working individual chats in Microsoft Teams.

kobulloc-MSFT 26,721 Reputation points Microsoft Employee Moderator

2021-08-27T23:54:57.413+00:00

@JonathanHare-5433 ,

Thank you for reaching out! Azure DevOps and its services are not supported in Microsoft Q&A because the Azure DevOps team and DevOps community are actively answering questions here:

https://developercommunity.visualstudio.com/spaces/21/index.html
Babu, Narendra 1 Reputation point

2022-02-15T07:48:55.153+00:00

@JonathanHare-5433

Could you please help me how you resolved this problem, I'm also getting same error
JonathanHare-5433 16 Reputation points

2022-02-17T07:31:36.003+00:00

Sorry @Babu, Narendra , I never got a resolution to this issue. But I do know it's not a local machine issue as I get the same error via the app and a second computer.
Carina 6 Reputation points

2022-12-09T08:45:38.467+00:00

Thank you so so SO MUCH @JonathanHare-5433 - this was exactly the fix we needed. Really appreciate you taking the time to post it :)

/edited to add/ I applied this solution from my Teams app, I didn't even need to do it in a browser Teams instance. The clue is to click the three buttons above your chat window, and then RIGHT CLICK the Azure Boards icon. Select Settings from the menu as shown in the screenshot, which will then open a browser window for you. Select the right organisation and project and you're up and running :)

1 answer

Your answer

kobulloc-MSFT 26,721 Reputation points Microsoft Employee Moderator

2021-08-27T23:54:57.413+00:00

@JonathanHare-5433 ,

Thank you for reaching out! Azure DevOps and its services are not supported in Microsoft Q&A because the Azure DevOps team and DevOps community are actively answering questions here:

https://developercommunity.visualstudio.com/spaces/21/index.html
Babu, Narendra 1 Reputation point

2022-02-15T07:48:55.153+00:00

@JonathanHare-5433

Could you please help me how you resolved this problem, I'm also getting same error
JonathanHare-5433 16 Reputation points

2022-02-17T07:31:36.003+00:00

Sorry @Babu, Narendra , I never got a resolution to this issue. But I do know it's not a local machine issue as I get the same error via the app and a second computer.
Carina 6 Reputation points

2022-12-09T08:45:38.467+00:00

Thank you so so SO MUCH @JonathanHare-5433 - this was exactly the fix we needed. Really appreciate you taking the time to post it :)

/edited to add/ I applied this solution from my Teams app, I didn't even need to do it in a browser Teams instance. The clue is to click the three buttons above your chat window, and then RIGHT CLICK the Azure Boards icon. Select Settings from the menu as shown in the screenshot, which will then open a browser window for you. Select the right organisation and project and you're up and running :)

Answer 1

JonathanHare-5433 16

@Babu, Narendra I finally found a solution.

1) Open Teams in a Web Browser.
2) Got to a chat and right-click to get to the settings menu
3) When you click on settings you will get the error message we have been seeing. "The configured project does not exist, or you do not have permissions to access it"
3a) It should open in a new window
4) Now in the address bar change the old project id to the new project id and hit enter.
5) You now get a reconnection dialog asking for first your org then your project.

Sorry, I can't replicate the errors now that mine is fixed for more screenshots but also I used this link below as a reference.

https://stackoverflow.com/questions/71487161/how-to-reset-azure-devops-connector-in-ms-teams

REMEMBER IT MUST BE DONE IN A WEB BROWSER TO GET TO THE URL.!

Hopes this helps anyone that has the similar issue

Carina 6 Reputation points

2022-12-09T08:38:52.483+00:00

Thank you so so SO MUCH @JonathanHare-5433 - this was exactly the fix we needed. Really appreciate you taking the time to post it :)

/edited to add/ I applied this solution from my Teams app, I didn't even need to do it in a browser Teams instance. The clue is to click the three buttons above your chat window, and then RIGHT CLICK the Azure Boards icon. Select Settings from the menu as shown in the screenshot, which will then open a browser window for you. Select the right organisation and project and you're up and running :)

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Azure Board App for Teams giving message "The configured project does not exist, or you do not have permissions to access it" in chats and search bar but not in Team Channel

1 answer

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