OneDrive cause panic on Mac

Question

Version: 22.099.0508 (22099.0508.0001) on macOS 12.4 (Build 21F79)

Over the last days I have had 2 kernel panics caused by OneDrive:

Jun  3 21:24:

panic(cpu 2 caller 0xffffff800511cd6b):  initproc exited -- exit reason namespace 7 subcode 0x1 description: overflow of service activation count during activate. Managed:1. Count:32767. Service:'user\/501\/com.apple.xpc.launchd.unmanaged.OneDrive File P.26933'

Jun  5 23:50:

panic(cpu 0 caller 0xffffff801bf1cd6b):  initproc exited -- exit reason namespace 7 subcode 0x1 description: overflow of service activation count during activate. Managed:1. Count:32767. Service:'user\/501\/com.apple.xpc.launchd.unmanaged.OneDrive File P.916'

I have 3 diag reports on high CPU usage of OneDrive:

Jun  2 15:57:

90 seconds cpu time over 104 seconds (87% cpu average), exceeding limit of 50% cpu over 180 seconds

Jun  3 21:06:

90 seconds cpu time over 159 seconds (57% cpu average), exceeding limit of 50% cpu over 180 seconds

Jun  5 23:35:

90 seconds cpu time over 137 seconds (66% cpu average), exceeding limit of 50% cpu over 180 seconds

Notice that two of them are just minutes before the kernel panics.

I would appreciate help in avoiding this!

Answer 1

Hi Dearwolf,

Thank you for posting your query in our community.

Per your description, may I confirm that whether you encountered a problem that OneDrive used too much CPU on your Mac.

If yes, here are some suggestions for you, and I hope they can help you:

1. You can click OneDrive icon>Settings>Preferences>Office to "Use office applications to sync Office files that I open" and uncheck it.
2. Start or restart your Mac, then immediately press and hold the Shift key to let your Mac enter in safe mode to only open OneDrive and check if the issue persists without the inference of third-party software and font. For more information, please refer to the article: How to use a "clean startup" to determine whether background programs are interfering with Office for Mac (microsoft.com)

If the above 2 methods do not help, please reset the OneDrive app to check if there is any improvement.

1. Quit OneDrive. (Select the cloud icon in the top tray, the select Settings > Quit OneDrive.)
2. Find OneDrive in your Applications folder.
3. Right-click OneDrive and select Show Package Contents.
4. Browse to the Contents > Resources folder.
5. Double-click ResetOneDriveApp.command (or ResetOneDriveAppStandalone.command, if you're using the standalone app).
6. Start OneDrive and finish the setup process.

If the issue persists, I could appreciate it if you could provide me the following information and let us check them for you:

1. You Mac OS version information;
2. Did you make any change before the problem happen, such as: system update, Office update?

Best regards,

Jazlyn

Answer 2

I have had the same issue as well. I called Apple support and they suggested I go into safe mode and restart the iMac (2022 M1). I did. And yet I still had the same problem with sudden restarts.

So, I decided to quit OneDrive and left my machine overnight. When I came back to my iMac this morning, no restarts.

I saw that OneDrive was updated on my iMac on Saturday. I began having the crashing problem on Sunday.

Answer 3

Version 22.111.0522.0002 (Standalone) on Mac 12.4

I am having exactly the same problem.

initproc exited -- exit reason namespace 7 subcode 0x1 description: overflow of service activation count during activate.

Happens several times in a day.

Only been happening in the last week or so.

OneDrive is fundamental to my workflow.

Repeated crashes are causing a huge loss in time and productivity.

Safe Mode = no difference.

Please help.

Answer 4

I'm experiencing exactly the same problem, suddenly, after no changes to the system (on my part).

If I quit OneDrive after login, then no panic ever happens.

Answer 5

Hi,

Thank you for sharing your experience with us.

Thanks for your feedback and for sharing updates with us. We apologize for the inconvenience the problem caused you. I really appreciate your effort and your precious time doing those. First, please accept my apologies you meet such an issue and I understand it effort in your daily work.

To help you and the other members have a clear picture of this issue status, here is a summary of this issue.

Issue Symptom:

===================

OneDrive causes too much panic on Mac.

Issue Environment:

===================

OneDrive for Mac

Suggestions:

===================

For the situation you encountered, I tested it on my side with the same version of OneDrive and Mac OS, however, I can't repro on my side. And summarize the situation you encountered, and you have tried resetting OneDrive, reinstalling OneDrive, and safe mode on Mac, the same problem persists.

If you have tried all suggestions above and the same problem still persists, this issue may be related to the OneDrive sync client itself, we’d like to suggest you:

1. If you are using a personal account, we suggest that you can contact phone support on this page: Contact Microsoft Support.
2. If you are using a business account (Work or school account), please contact your admin/IT department to create a support ticket about the issue via Microsoft 365 Admin Center> Support> New service request. That support team there will have the correct channel to help you investigate more and collect your local log to find what exactly reason has caused this issue.

Thank you for your patience and understanding so far.

Best regards,

Jazlyn