Issues with my account

Raymond Yun 1 Reputation point
2021-08-30T17:44:00.41+00:00

I thought I had this resolved. I'm trying to schedule an exam and I keep running into this error

Request Id: 24084080-bca0-4e2b-9a25-c3e115ff7000
Correlation Id: 951733e8-ecbe-49de-8be5-a5955d26811c
Timestamp: 2021-08-30T17:30:52Z
Message: AADSTS50020: User account 'raymond.yun@Stuff .com' from identity provider 'live.com' does not exist in tenant 'Microsoft Services' and cannot access the application 'b9c392b1-7049-4d6c-86bf-9bb91214900d'(Microsoft Learning Identity Service) in that tenant. The account needs to be added as an external user in the tenant first. Sign out and sign in again with a different Azure Active Directory user account.

I have 2 personal emails and 1 business email that allows for free voucher testing

raymond.yun@Stuff .com which i created in microsoft since something was wrong with my microsoft account. I had multiple accounts that needed to be merged

raymond.yun@Stuff .com
raymond.yun@harsh.com .com
raymond_yun@Zhixin .com

I have so many mcid, i don't know which one to use anymore.
I had one with raymond.yun@harsh.com .com, then I had it merged with my old mcid, which gave me a 3rd mcid. This is getting ridiculous I simply want to schedule the azure and take advantage of the free voucher.

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  1. Dave Patrick 426.3K Reputation points MVP
    2021-08-30T18:08:16.167+00:00

    Microsoft Certification Program is supported on their own forums. I'd try asking for help with exam scheduling in dedicated forums here. (Participate\Ask A Question)
    Exams/Exam Registration/General Registration Questions
    Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue
    Pearson VUE Customer service
    Pearson VUE contact / chat

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.
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  2. Dave Patrick 426.3K Reputation points MVP
    2021-08-30T18:08:32.48+00:00

    You can also request help with profile update / linking / merge in dedicated forums here. (Participate\Ask A Question)
    Certification Profile/MCID Assistance
    Certification Profile/Account Linking

    --please don't forget to upvote and Accept as answer if the reply is helpful--

    1 person found this answer helpful.
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  3. JamesTran-MSFT 36,496 Reputation points Microsoft Employee
    2021-08-30T18:10:23.263+00:00

    @Raymond Yun
    Thank you for your post!
    Microsoft Learning/Exams are currently not supported here on the Q&A forums, our Microsoft Learning/Exam experts are actively answering questions in dedicated forums here:

    https://trainingsupport.microsoft.com/en-us?tm=1601326389527
    https://trainingsupport.microsoft.com/en-us/mcp/forum/mcp_exams-mcp_exam
    https://techcommunity.microsoft.com/t5/microsoft-learn/ct-p/MicrosoftLearn

    Thank you for your time and patience throughout this issue.

    ----------

    Please remember to "Accept Answer" if any answer/reply helped, so that others in the community facing similar issues can easily find the solution.

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