Frozen pictures / images on Publisher pages

Question

When I add a picture to a page in Publisher and utilize one of the shape changing effects (it tilts the image, turns the image, etc.), once I save the document I lose the ability to edit that picture, I can't change the effect, nor can I delete the picture. Publisher doesn't even recognize that it exists - I can't click on the image. Nor can I click on anything that's layered behind it, because that, too, is unrecognized by Publisher. I end up having to delete the entire page, then insert a new one and start over. Why is this happening, and how can I stop it?

Answer 1

It's taken awhile, but I've tried all of the above, with no luck.

If I insert a picture into a Publisher page and apply any effect and save it, that picture becomes invisible to Publisher. There is no way to modify it or delete it because I cannot click on it. The only solution is to delete the entire page and start over.

The only thing I haven't done is delete Office 365 and reinstall it. I am loath to do that, because the only issue I have is this picture issue within Publisher.

Any other suggestions?

Answer 2

Hello Bob G,

I'm Shalom and I'd happily help you with your question. In this forum, we are Microsoft consumers just like yourself.

Here are some troubleshooting steps you can try to resolve the issue:

1. Update Microsoft Publisher: Make sure you have the latest updates installed for Microsoft Publisher. Sometimes, bugs and compatibility issues are fixed in updates released by Microsoft.
2. Check for Graphics Driver Updates: Ensure that your graphics drivers are up to date. Outdated graphics drivers can sometimes cause issues with rendering images and effects.
3. Try Different File Formats: If you're using a specific file format for your images (such as PNG, JPEG, etc.), try using a different format to see if that resolves the issue.
4. Reinsert the Picture: If the problem persists, try deleting the problematic picture and reinserting it into your Publisher document. Sometimes, reinserting the image can refresh its properties and resolve any underlying issues.
5. Use Compatibility Mode: If you're working with files created in an older version of Publisher, try opening them in compatibility mode. This can sometimes help with compatibility issues between different versions of the software.
6. Repair Microsoft Office: You can try repairing your Microsoft Office installation through the Control Panel or Settings app. This process can fix any corrupted files or settings that may be causing the issue.

Best Regards, Shalom