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Microsoft Authenticator "Something went wrong" error when trying to enable phone sign-in

Anonymous
2024-10-20T00:12:25+00:00

Somehow phone sign-in no longer works on Microsoft Authenticator on Android. Originally a message popped up saying that my lock screen changed and I needed to re-enable phone sign-in (I never even changed the lock screen). Then, after spending hours trying different things, logging out, logging back in, I still get the same error.

Every time I click Enable Phone Sigin-In, I get the error "Something went wrong". What can I do to fix this? Please help.

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  1. Anonymous
    2024-12-27T12:59:17+00:00

    I solved it, here are the steps:

    1. Sign-In to your microsoft account;
    2. Go to Security tab and click on Manage how I sign in;
    3. Disable Send sign-in notification;
    4. Disable Passwordless account if enabled;
    5. Disable Two-step verification if enabled;
    6. On your phone open Microsoft Authenticator and delete the account;
    7. Clean the cache of the app and force close of the app;
    8. Reboot the phone;
    9. Re-enable all previous settings;

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  3. Anonymous
    2025-05-13T14:58:48+00:00

    This will clean all the data I have with Authenticator. Is there a better solution we can use? This issue is very frustrating.

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  4. Anonymous
    2024-10-21T18:14:28+00:00

    Somehow phone sign-in no longer works on Microsoft Authenticator on Android. Originally a message popped up saying that my lock screen changed and I needed to re-enable phone sign-in (I never even changed the lock screen). Then, after spending hours trying different things, logging out, logging back in, I still get the same error.

    Every time I click Enable Phone Sigin-In, I get the error "Something went wrong". What can I do to fix this? Please help.

    Authentication Failed.

    What should I do in this case?

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  5. Anonymous
    2024-10-20T03:56:49+00:00

    Hello,adant85

    Welcome to the Microsoft Support Community.

    I understand that there is a problem with Authenticator at this time.

    This issue may require support in a specific area of expertise. You may want to consider consulting with Microsoft Learn, where an expert may have a better understanding of how to solve your problem.

     Link to the forum: Microsoft Authenticator - Microsoft Q&A (available in English only) where you can request details and share ideas for resolving issues.

    I hope the information I've provided has helped you find your way.

    If you need further assistance, please feel free to contact us.

    Ryan - MSFT | Microsoft Community Support Specialist

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